Keena Brown
Chicago
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Lawrence Hall
Chicago, IL
04.2023 - Current
- Coordinated meetings and visits with youth, family, staff, and service providers. Obtained required reports and case documents from families and service providers. Received and responded to inquiries and requests for information and documents. Prepared, processed, and maintained confidential correspondence, records and reports. Created, processed, and updated records with new reports, paperwork, digital forms, and files as needed. Organized and archived records and documents. Received and responded to inquiries and requests for information regarding services and programs. Maintained confidentiality of employees, volunteers, and program participants. Collaborated with management to improve employee onboarding by producing and revising training material. Provided professional development encouraging education, proficiency and retainment of new employees. Incorporated feedback and led shadowing sessions for new hires. Participated in the development and implementation of continuous quality improvement as assigned.
Warehouse Associate
Amazon
Chicago, IL
10.2017 - 02.2024
- Utilized computers, smartphones and scanners to manage apps, and scan bar codes. Tracked and logged inventory using Amazon software. Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area. Assisted with the coordination of monthly team meetings. Coordinated loading/unloading of shipments and packages.
Retail Associate
Target
Chicago, IL
08.2022 - 02.2023
- Greeted customers, addressed questions, and resolved complaints. Created a welcoming experience by encouraging guests to explore all apparel and accessory areas with confidence. Extended customer experience to the fitting room while suggesting complementary styles and accessories, and checking in frequently for additional needs. Ensured product was in stock, organized, signed correctly and merchandised to support style trends. Ensured product was available for guests to shop by assessing sales floor and backroom inventory. Replenished product as needed. Processed payments, issued receipts, and handled returns/exchanges. Gained knowledge from store tools to have a clear understanding of key metrics, sales, inventory management, guest traffic and peak times. Assisted in quality development and advancement at front end to ensure smooth departure for all guests.
Teleambassador
Knox College
Galesburg, IL
08.2019 - 03.2020
- Contacted and informed prospective students on Knox College through written and verbal communication. Scheduled prospective student visits on campus. Adhered to the Admission Office’s standards of confidentiality and professionalism. Managed monthly admission ambassador meetings. Assisted current and incoming students in establishing a strong floor and hall community consistent with the mission of Knox College. Served as a resource for students through informal counseling, provided educational and social programming to enhance the student residential experience, and served as the primary Residence Life on-call person.
Education
Bachelor of Arts -
Knox College
Galesburg, IL06-2022
Skills
- Planning & research
- Client relationship building
- Analytical thinking
- Customer service
- Scheduling & calendar management
- Microsoft Office
- Google Workspace
- Project management
- Data entry & analysis
- Documentation review
- Database management
- Written & verbal communication
- Administrative support
- Records management systems
Timeline
Administrative Assistant
Lawrence Hall
04.2023 - Current
Retail Associate
Target
08.2022 - 02.2023
Teleambassador
Knox College
08.2019 - 03.2020
Warehouse Associate
Amazon
10.2017 - 02.2024
Bachelor of Arts -
Knox College