Keeley Keane
Decatur
Summary
Flexible and proactive customer service professional with strong skills in patient care and conflict resolution. Committed to improving personal and professional skills alongside team makers.
Overview
5
5
years of professional experience
Work History
Brewista
Seven Brew
Decatur
07.2025 - Current
- Provided excellent customer service and engaged with patrons effectively.
- Operated espresso machines and brewing equipment efficiently.
- Collaborated with team members to streamline operations during peak hours.
Customer Service Manager
Decatur Park District
Decatur
06.2021 - Current
- Oversaw scheduling and staffing to ensure proper coverage and service levels.
- Resolved customer complaints efficiently and professionally, enhancing satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Some College (No Degree) - Nursing
Millikin University
DecaturSkills
- Patient care
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Flexible schedule
Timeline
Brewista
Seven Brew
07.2025 - Current
Customer Service Manager
Decatur Park District
06.2021 - Current
Some College (No Degree) - Nursing
Millikin University