Keegan Diaz
Des Plaines
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Goose control
Knox Swan and Dog
Des Plaines
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Shift Leader
Jersey Mike's Subs
Buffalo Grove
01.2023 - 03.2024
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on company policies and food preparation standards.
- Monitored inventory levels to maintain stock for daily service demands.
- Ensured compliance with health and safety regulations in food handling.
- Handled customer complaints and resolved issues promptly and professionally.
- Implemented efficient workflows to enhance service speed during peak times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
Team Member
Shake Shack
Vernon Hills
03.2021 - 10.2023
- Maintained cleanliness and organization of front counter and dining area.
- Prepared food items according to established recipes and safety standards.
- Delivered exceptional customer service with friendly and efficient interactions.
- Operated cash register and handled customer transactions accurately and efficiently.
- Assisted in training new team members on menu items and service procedures.
- Restocked supplies and ingredients to maintain operational efficiency throughout shifts.
- Followed health and safety guidelines for food handling and sanitation practices.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
Machine Operator
Plexus
Buffalo Grove
01.2018 - 10.2020
- Operated machinery to ensure efficient production processes daily.
- Monitored equipment performance to identify and troubleshoot issues promptly.
- Collaborated with team members to maintain a safe work environment consistently.
- Conducted routine maintenance checks on machines to ensure optimal operation.
- Followed safety protocols and guidelines to minimize workplace hazards effectively.
- Maintained accurate records of production activities and machine performance logs.
- Implemented quality control measures to uphold product standards throughout operations.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
Education
Mundelein High School
Mundelein , ILSkills
- Customer service
- Staff training
- Inventory management
- Team leadership
- Time management
- Quality control
- Problem solving
- Communication skills
- Data entry
- Food safety compliance
- Equipment operation
Timeline
Goose control
Knox Swan and Dog
08.2024 - Current
Shift Leader
Jersey Mike's Subs
01.2023 - 03.2024
Team Member
Shake Shack
03.2021 - 10.2023
Machine Operator
Plexus
01.2018 - 10.2020
Mundelein High School