Keaton House
Benton
Summary
Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a basic understanding of network infrastructure, software, and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Split Case Picker
Walgreens Distribution Center
Mount Vernon, IL
10.2025 - Current
- Operated warehouse equipment to efficiently pick split case orders
- Maintained accurate inventory records using warehouse management system
- Collaborated with team members to streamline order fulfillment processes
Certified Wireman
IBEW LOCAL 702
West Frankfort, IL
08.2025 - 10.2025
- Wired solar panels for installation
- Installed solar panels on roofs and ground mounts
- Ensured completion of customer orders for AES
- Collaborated with team members to efficiently complete projects
- Followed safety protocols to prevent accidents
- Maintained a clean and organized work environment
Team Member
Chick-fil-A Restaurants
Champaign, IL
02.2025 - 07.2025
- Delivered exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests.
- Operated point-of-sale systems accurately and efficiently, handling cash and card transactions.
- Maintained cleanliness and organization in dining, kitchen, and prep areas in compliance with health and safety standards.
- Collaborated with team members to fulfill orders quickly and accurately during high-volume periods.
- Demonstrated strong communication, reliability, and a commitment to Chick-fil-A’s values of hospitality and excellence
Cast Member
Walt Disney World
Orlando, FL
08.2024 - 01.2025
- Provided outstanding guest service in a high-volume quick service restaurant, ensuring a magical experience in line with Disney standards
- Operated registers, prepared food items, and maintained cleanliness and organization in both front and back-of-house areas.
- Adhered to strict food safety and sanitation protocols, contributing to a safe and efficient dining environment.
- Worked collaboratively with a diverse team to meet operational goals during peak attendance periods.
- Demonstrated professionalism, efficiency, and a commitment to Disney’s Four Keys: Safety, Courtesy, Show, and Efficiency
IT Contractor
Computechnique
Benton, IL
06.2020 - 01.2024
- Dedicated and skilled IT Contractor with 3 years of experience troubleshooting technical issues, providing IT solutions and managing client relationships.
- Adept at electrical work, customer relations, and IT contracting, with a strong commitment to problem-solving and effective communication.
- Created detailed reports outlining the status of each technical issue reported by customers.
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.
- Additionally, organized data for billing, customer usage reports, and monthly expenses, and organized and balanced expenses on behalf of Computechnique.
Education
No Degree - History and Anthropology
Southeast Missouri State University
Cape GirardeauHistory
University of Illinois Urbana-Champaign
Champaign05.2027
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Benton Consolidated Highschool
Benton05.2022
Skills
- Software Diagnosis
- Customer Service Expertise
- Data Recovery
- Ensuring seamless, and monitored/remediated viruses on workstations
- High-quality solutions
- English and some conversational Spanish
- Troubleshot and resolved technical issues
Timeline
Split Case Picker
Walgreens Distribution Center
10.2025 - Current
Certified Wireman
IBEW LOCAL 702
08.2025 - 10.2025
Team Member
Chick-fil-A Restaurants
02.2025 - 07.2025
Cast Member
Walt Disney World
08.2024 - 01.2025
IT Contractor
Computechnique
06.2020 - 01.2024
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Benton Consolidated Highschool
No Degree - History and Anthropology
Southeast Missouri State University
History
University of Illinois Urbana-Champaign