Keara Chilton

• Developed and implemented recovery-oriented programming designed to improve engagement, retention, and treatment outcomes for individuals with substance use and mental health disorders.
• Built collaborative relationships with hospitals, behavioral health providers, courts, schools, employee assistance programs, and community organizations to increase referrals and strengthen continuity of care.
• Coordinated outreach initiatives that enhanced community awareness of treatment services and reduced barriers to accessing care.
• Assisted in developing policies, procedures, and operational practices to support compliance with licensing and accreditation standards.
• Organized fundraising and community engagement events to support client services and program sustainability.
• Facilitated educational presentations on addiction, mental health, recovery, relapse prevention, and community resources.
• Led cross-functional teams to implement program strategies and initiatives.
• Analyzed program performance metrics to identify areas for improvement and optimization.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Coached team members on professional development opportunities, contributing to improved overall performance.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
• Developed and maintained logistics workflows, procedures and reports.
• Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Provided individual counseling, psychoeducational groups, and recovery-focused services for adults with substance use and co-occurring mental health disorders.
• Conducted biopsychosocial assessments, treatment planning, progress reviews, and discharge planning.
• Utilized evidence-based approaches including Motivational Interviewing, Cognitive Behavioral Therapy principles, and relapse prevention strategies.
• Assisted clients in developing coping skills, recovery supports, and individualized wellness plans.
• Collaborated with medical providers, psychiatrists, nursing staff, and case managers to coordinate comprehensive care.
• Maintained accurate clinical documentation in accordance with regulatory and organizational standards.

• Conducted individual and group counseling sessions to support clients in recovery.
• Maintained accurate documentation of client interactions and treatment outcomes for compliance purposes.
• Provided crisis intervention support, ensuring safety and stability for at-risk clients.
• Collaborated with multidisciplinary teams for effective treatment planning and case management.
• Mediated conflicts between group members during therapy sessions, ensuring respectful communication and positive outcomes.
• Increased patient engagement by developing rapport and trust through empathetic communication.
• Led group therapy sessions, fostering a supportive environment for individuals to share experiences and coping strategies.
• Developed personalized treatment plans based on comprehensive assessments of client needs.
• Collaborated with multidisciplinary teams to coordinate care and monitor progress.
• Educated clients and families about substance abuse issues and available resources.

Promptly responded to incoming and out going calls, spoke with potential clients for treatment. Completing level of care assessments and advised potential clients on appropriate level od care, verified insurance benefits. Assisted with the full admission process, completes bio-psychosocial assessments. Coordinated care with internal and external treatment teams.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.