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KeAnthony Thompson
Chicago
Work Preference
Summary
Detail-oriented professional skilled in data analysis and CRM software. Proven ability to identify systemic issues and implement efficient solutions to enhance customer support and operational workflows. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist - Email Specialist
Enova International
Chicago
06.2025 - Current
- Collaborated with team members to efficiently resolve complex customer issues, enhancing overall customer satisfaction.
- Utilized CRM software to track support tickets and response times, improving case resolution follow-up.
- Analyzed customer complaints and service trends to identify and escalate systemic issues
- Managed customer accounts, ensuring timely and accurate database updates to maintain data integrity.
Operations Manager
Hertz
Chicago
03.2023 - 05.2025
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed operations of fleet vehicles and equipment to ensure seamless service delivery.
- Trained staff on effective customer inquiry and complaint handling to improve service quality.
Transportation Coordinator
Stat Experts
Rosemont
07.2022 - 03.2023
- Communicated with locations to ensure timely pickups and shipments, supporting operational efficiency.
- Managed documentation for compliance with transportation regulations, ensuring adherence to industry standards.
- Communicated effectively with locations to ensure timely pickups and shipments.
- Coordinated drivers and managed dispatch tasks to optimize delivery schedules.
Paid Social Associate
Basis Technology
Chicago
06.2021 - 07.2022
- Managed paid social campaigns across multiple platforms, optimizing performance and reach.
- Monitored budget allocations for campaigns, ensuring effective use of resources.
- Contributed to development and implementation of data analysis strategies for client projects, enhancing insights.
- Assisted in developing and implementing data analysis strategies for client projects.
Office Manager
Chowly
Chicago
02.2020 - 02.2021
- Coordinated meetings and schedules for executive team members.
- Oversaw vendor relationships and negotiated service contracts effectively.
- Facilitated onboarding processes for new employees and training sessions.
- Implemented inventory management systems for office supplies and equipment.
- Assisted in budget preparation and monitored expenditures throughout the year.
Education
Bachelor of Arts - Mathematics
Lake Forest College
Lake Forest05-2019
Skills
- CRM software
- Database management
- Inquiry resolution
- Relationship management
- Account management
- Process optimization
- Team collaboration
Timeline
Customer Support Specialist - Email Specialist
Enova International
06.2025 - Current
Operations Manager
Hertz
03.2023 - 05.2025
Transportation Coordinator
Stat Experts
07.2022 - 03.2023
Paid Social Associate
Basis Technology
06.2021 - 07.2022
Office Manager
Chowly
02.2020 - 02.2021
Bachelor of Arts - Mathematics
Lake Forest College