Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayu Namazbek

Chicago

Summary


Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Manager

A&R Beauty Room
09.2023 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Guests Services

The Ritz Carlton Yacht Collection
06.2022 - 03.2023
  • Implemented strategies suggested by management for increasing revenue from room upgrades or additional services offered to guests.
  • Demonstrated cultural sensitivity and adaptability in providing care services for a diverse community population, fostering inclusive healthcare practices.
  • Identified opportunities for cost savings without compromising the quality of services provided to guests.
  • Contributed to revenue growth by upselling available amenities and services to guests upon arrival.

Front Desk Guest Service Representative

Viking Ocean Cruise Lines
06.2018 - 04.2022
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Assisted in training new team members to uphold high standards of guest service at the front desk.
  • Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.

Guest Service Representative

Katsuya by Starck
03.2017 - 07.2017
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Guest Service Representative

St.Regis Dubai. Starwood Hotels & Resorts
10.2015 - 10.2016
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.

Education

Bachelor of Science - English-as-a-Second-Language Education

Bishkek Humanities University
Bishkek
07-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Full Professional
Russian
Native or Bilingual
Kyrgyz
Native or Bilingual
Arabic
Elementary
Korean
Elementary

Timeline

Manager

A&R Beauty Room
09.2023 - 12.2024

Guests Services

The Ritz Carlton Yacht Collection
06.2022 - 03.2023

Front Desk Guest Service Representative

Viking Ocean Cruise Lines
06.2018 - 04.2022

Guest Service Representative

Katsuya by Starck
03.2017 - 07.2017

Guest Service Representative

St.Regis Dubai. Starwood Hotels & Resorts
10.2015 - 10.2016

Bachelor of Science - English-as-a-Second-Language Education

Bishkek Humanities University

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Kayu Namazbek