Kaytlyn Santos
Wheaton
Summary
Dynamic and attentive professional with extensive experience in guest service and childcare, including roles at Lombard Park District. Proven ability to enhance customer engagement and ensure safety while managing multiple tasks. Skilled in inventory management and communication, fostering positive environments for children and patrons alike. Committed to delivering exceptional service and support.
Overview
3
3
years of professional experience
Work History
Babysitter
Personal Employer
Lombard
08.2024 - Current
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Monitored children's safety and well-being to prevent accidents and falls.
- Assisting with meals, snacks, and bedtime routines for the children.
- Administering medication when needed according to parent instructions.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Organized creative activities to develop children's physical, emotional and social growth.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Transporting children to school, sports activities, or other engagements when necessary.
- Used organization and time management skills to multitask and keep children on set schedules.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Instructed children in eating, resting and restroom habits.
- Encouraged positive behaviors, including patience and emotional support
Concessions Worker
Lombard Park District
Lombard
05.2023 - 09.2025
- Consistently provided friendly service to promote better customer engagement.
- Kept the area, equipment, and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines, or addressing challenging situations with customers.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Worked with the team to provide stellar service during busy periods, and meet customer demands.
- Monitored inventory and notified management of deficiencies or shortages.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Responded to customer complaints to help resolve issues.
- Resolved customer complaints promptly, demonstrating empathy, and commitment to their satisfaction.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Filled out the daily shift log to record the amount of food prepared, used, and leftover.
Cashier
Lombard Park District
Lombard
05.2023 - 09.2023
- Company Overview: Paradise Bay
- Cashiering: To help patrons get through our facility as quickly as possible.
- Correctly calculate the total for each of our patrons.
- Greet the patrons as they go in and out of our facility.
- Calculating the total number of patrons in and out throughout the shift, hourly.
- Flex cashiering: scanning the patrons' pool passes.
- Counting the ins and outs of the patrons throughout the day.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Answered customer inquiries regarding store policies and procedures.
After-School Counselor
Lombard Park District
Lombard
08.2022 - 05.2023
- Help keep children preoccupied until their parents pick them up from school.
- Help kids with their homework.
- Create a safe environment for the kids.
- Help teach them right from wrong.
- To help the kids grow as the school year goes by.
- Monitored student behavior during recreational activities and provided appropriate feedback when necessary.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Checked after-school environments and equipment for safety and appropriateness.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Guest Service
Lombard Park District
Lombard
09.2022 - 05.2023
- Company Overview: Paradise Bay Waterpark.
- Consistently engaging in conversation with patrons.
- Helping patrons know when it is safe for them to go down the slides.
- Correctly communicating to patrons the information they need, or guiding them to my managers if it is a question to which I do not know the answer.
- Cleaning up around the entire facility every so often to make sure the park is up to par.
- Supervised cleanliness of guest service areas before, during and after service.
- Delivered exceptional guest service with friendly and helpful attitude.
Education
Associate of Arts - Sociology
College of DuPage
Glen Ellyn05-2025
High School Diploma -
Glenbard East Highschool
Lombard, IL05.2023
Skills
- Guest service skills
- Work experience with children
- Very helpful
- Quick
- Attentive
- Understanding basic cashiering
- Team player
- Helpful
- Time management
- Customer engagement
- Communication skills
- Inventory management
- Customer service
- Sanitizing
- Food safety
- Valid Illinois driver's license
- Basic math
Timeline
Babysitter
Personal Employer
08.2024 - Current
Concessions Worker
Lombard Park District
05.2023 - 09.2025
Cashier
Lombard Park District
05.2023 - 09.2023
Guest Service
Lombard Park District
09.2022 - 05.2023
After-School Counselor
Lombard Park District
08.2022 - 05.2023
Associate of Arts - Sociology
College of DuPage
High School Diploma -
Glenbard East Highschool