Kaytlin Kerpan
Wood River
Summary
Driven professional with a background of various skills including supporting special groups by organizing mental health services, data entry coordination, customer service and dedication to communication. Quick learner, dedicated to strengthening professional development, and providing compassionate service.
Overview
6
6
years of professional experience
Work History
Data Entry Coordinator
Senior Services Plus
Alton, Il
01.2025 - 03.2026
- Managed data entry processes to ensure accuracy and efficiency in participant records.
- Conducted intake appointments for a grant-based workforce training program.
- Implemented quality control measures that reduced errors in data entry by establishing standard operating procedures.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
Community Health Specialist
Chestnut Health Systems
Granite City, IL
08.2022 - 09.2024
- Provided youth prevention education curriculum to Madison and St. Clair County area schools.
- Assisted in reporting data collected in the Illinois Youth Survey to local organizations.
- Helped conduct community events, including Narcan and information distribution, and Youth Advisory Committees.
- Produced and distributed parent- and student-targeted prevention campaign materials among the communities across Madison and St. Clair Counties.
Community Support Specialist - MHJJ
Chestnut Health Systems
Granite City, IL
02.2022 - 08.2022
- Assisted with client intake questionnaires, interviewing, and scheduling.
- Provided clinical support to youth integrated in the juvenile justice system.
- Provided feedback and support to Madison County juvenile court judges and lawyers regarding progress in youth cases.
- Developed individual plans, monitored progress, and documented outcomes.
- Documented interactions, progress, and planned steps through company computer programming.
Clerk
Target
Alton, IL
07.2021 - 01.2022
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Provided customer service requiring in-house equipment such as computers and inventory programming.
Front Desk Associate
Best Western Premier
Alton, IL
01.2020 - 06.2021
- Answered phones, booked reservations, and responded to inquiries from customers.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Education
Bachelor of Science - Psychology
Southern Illinois University - Edwardsville
Edwardsville12-2021
Associate of Arts - Psychology
Lewis And Clark Community College
Godfrey, IL05-2019
High School Diploma -
Civic Memorial High School
Bethalto, IL05-2015
Skills
- Clinical Documentation
- Communication Skills
- Substance Abuse Prevention
- Customer Service
- Mental Health Support
- Computer Skills
- Database management expertise
Affiliations
- Arts and creative hobbies
- Writing
Timeline
Data Entry Coordinator
Senior Services Plus
01.2025 - 03.2026
Community Health Specialist
Chestnut Health Systems
08.2022 - 09.2024
Community Support Specialist - MHJJ
Chestnut Health Systems
02.2022 - 08.2022
Clerk
Target
07.2021 - 01.2022
Front Desk Associate
Best Western Premier
01.2020 - 06.2021
Associate of Arts - Psychology
Lewis And Clark Community College
High School Diploma -
Civic Memorial High School
Bachelor of Science - Psychology
Southern Illinois University - Edwardsville
References
References available upon request.