Kayllene Clymer

Directed call center representatives, cultivating a supportive environment that encouraged team collaboration.

• Monitored staff performance to ensure adherence to established policies and procedures.
• Led regular meetings with staff to review performance metrics and gather actionable feedback.
• Conducted coaching sessions to elevate knowledge base and communication skills of staff.
• Resolved customer complaints swiftly and professionally, contributing to improved satisfaction rates.
• Participated in management meetings to address operational issues and develop improvement plans.
• Communicated with healthcare providers to gather necessary documentation.
• Processed authorization requests using electronic health record systems.

Delivered exceptional customer service through effective communication with patients, families, and staff.

Streamlined organization of medical records and patient charts to enhance data accuracy.

Accurately entered demographic data, diagnosis codes, and questionnaire results into Epic.

Executed administrative duties, including appointment scheduling, paperwork filing, and phone handling.

Coordinated clerical tasks, including ordering and maintaining office supplies, to support operational efficiency.

• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
• Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
• Contacted insurance companies for precertification and benefits information, ensuring patients received timely access to necessary services.
• Verified insurance benefits and eligibility for behavioral health services, enabling appropriate referrals for clients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Streamlined appointment scheduling and provided friendly service, contributing to improved patient satisfaction.
• Managed high volume of inbound calls, ensuring accuracy in appointment scheduling and patient record updates.
• Coordinated patient intake processes ensuring efficient appointment scheduling.
• Managed patient records using electronic health record systems for accuracy.
• Assisted patients with insurance verification and benefit explanations.

• Coordinated patient scheduling, check-in, check-out, and billing payments to optimize clinic flow.
• Managed high volume of incoming calls, addressing patient inquiries and delivering exceptional customer service.
• Assisted patients in completing medical forms and documentation, ensuring accuracy and compliance.
• Checked patient insurance, demographic, and health history to keep information current.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Organized paperwork such as charts and reports for office and patient needs.
• Provided administrative support to medical staff, assisting with various clerical tasks.

• Coordinated patient scheduling, check-in, check-out, and payment processes to enhance patient flow and billing efficiency.
• Facilitated completion of medical forms and documentation to ensure accurate patient information.
• Checked patient insurance, demographic, and health history to keep information current.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Streamlined call handling and utilized switchboard system features to minimize hold times for patients.
• Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.

• Coordinated scheduling and appointment management for clinic surgeries, ensuring optimal workflow and timely patient access.
• Managed multi-line phone system for efficient handling of incoming calls and messages.
• Processed patient registrations and verified insurance information with accuracy.
• Greeted visitors and clients with professionalism, fostering a welcoming atmosphere that enhanced patient experience.
• Provided comprehensive administrative support, streamlining filing, photocopying, and scanning processes for improved office efficiency.
• Handled cash transactions with precision, balancing register at end of each shift.
• Utilized electronic health record systems for accurate data entry and updates.
• Distributed incoming mail and packages to appropriate personnel in a timely manner.