Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylin Poston

Chicago

Summary

Energetic and customer-focused server with several years of experience in high-volume restaurant environments. Proven ability to manage multiple tables, deliver accurate and efficient service, and build strong guest relationships. Skilled in upselling, POS systems, and providing personalized menu recommendations to enhance customer satisfaction. Known for maintaining a positive attitude, working collaboratively with team members, and creating memorable dining experiences that drive repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Cooper’s Hawk Winery & Restaurant
Oak Park
10.2024 - 03.2025
  • Delivered upscale dining experiences in a high-volume environment
  • Managed multiple tables, ensuring speed, accuracy, attention to detail
  • Provided wine and menu recommendations to enhance guest experience and increase check size
  • Developed strong relationships with guests, fostering repeat visits
  • Sold wine club memberships, enhancing overall sales performance

Server

Twin Peaks
Warrenville
11.2023 - 01.2024
  • Managed 6–10 tables simultaneously in fast-paced environment, ensuring timely service and guest satisfaction
  • Upsold menu items, drinks, and daily specials, contributing to increased sales and enhanced guest experience
  • Ensured responsible alcohol service and verified guest identification
  • Coordinated seating, reservations, and front-of-house operations to streamline service flow and maximize capacity

Bartender

Eleven Eleven
Chicago
10.2023 - 11.2023
  • Engaged with guests to recommend drinks, enhancing customer experience and driving sales
  • Prepared cocktails with speed and accuracy while maintaining quality
  • Managed high-volume bar service, efficiently serving multiple guests and tables
  • Maintained organized bar operations and accurately handled cash transactions

Server

Hooters
Chicago
03.2023 - 10.2023
  • Provided fast, high-energy service while efficiently managing multiple tables to enhance customer satisfaction
  • Boosted sales by consistently upselling food and beverages, contributing to overall revenue growth
  • Ensured cleanliness and organization during high-volume shifts to support smooth operations and positive dining experiences

Server

Lou Malnati’s
Oak Park
06.2022 - 08.2023
  • Delivered full-service dining by efficiently managing order taking, food delivery, and payment processing
  • Described menu items and recommended selections based on guest preferences
  • Facilitated quick table turnover while upholding high standards of service quality

Education

Bachelor of Science - Finance

Southern Illinois University Edwardsville
Edwardsville, IL
05-2024

Skills

  • Cocktail & Beverage Knowledge
  • Wine Knowledge
  • POS Systems
  • Upselling & Sales
  • Inventory management
  • Customer Service
  • Multitasking
  • Problem Solving
  • Adaptability
  • Teamwork
  • Communication

Certification

Alcohol Service & Safety (BASSET Certified)

Timeline

Server

Cooper’s Hawk Winery & Restaurant
10.2024 - 03.2025

Server

Twin Peaks
11.2023 - 01.2024

Bartender

Eleven Eleven
10.2023 - 11.2023

Server

Hooters
03.2023 - 10.2023

Server

Lou Malnati’s
06.2022 - 08.2023

Bachelor of Science - Finance

Southern Illinois University Edwardsville
Kaylin Poston