Kayleigh Trosper
Rochelle,IL
Summary
Experienced hospitality professional skilled in crafting high-quality beverages and ensuring customer satisfaction. Collaborative and adaptable, consistently meeting changing needs for exceptional outcomes. Expertise in mixology, inventory management, and guest relations with a reliable and flexible approach. Proven success in delivering exceptional service and leading bartending teams to fulfill customer orders. Talented multitasker dedicated to maintaining high customer satisfaction ratings.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Flight Deck Bar and Grill
06.2019 - Current
- Monitored liquor, beer, wine, and bar supplies inventory.
- Addressed issues rapidly, fostering positive interactions with clients.
- Educated incoming bartenders on organizational procedures, beverage preparation techniques, and best practices for customer interactions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Ensured organized environment in bar area, adhering to sanitary guidelines.
- Executed daily opening and closing procedures, including generating sales reports.
- Coordinated multiple needs across customers, teams, and business operations to avoid errors.
- Enhanced cocktail menu with the latest trends and seasonal ingredients.
Personal Care Assistant
Department of Rehabilitation Services
01.2019 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Crew Administrative Supervisor
United Parcel Service
12.2017 - 04.2018
- Oversee Flight Release and Weight and Balance Paperwork that is delivered to the Pilot
- Direct Pilot where to Park on the Ramp
- Deliver Coolers, Meals, Commissary and Bags to the Pilot
- Drive Pilot to the Plane
- Direct Pilot to Sleep Rooms and Shower Rooms
- Direct Concierge to the Pilot
- Monitor Computer System to Watch for Mechanical Issues, Tail Swaps and Alert Aircraft Maintenance
Scalehouse AOT
United Parcel Service
08.2017 - 12.2017
- Weigh ULD Containers for Flights
- Verify Destination Manifests to Ensure Proper Delivery to Destinations
- Use Handheld Honeywell to Check ULD Cans into the Building to be Spotted by Can Control While being Unloaded
Server
Murphy's Bar and Grill
11.2016 - 07.2017
- Provide Excellent Customer Service to Customer
- Take Food and Drink Orders for Customer
- Make and Deliver Drinks to the Customer
- Clean Tables
Bartender
NMT Drink
09.2015 - 07.2016
- Make and Serve Drinks
- Deliver Food
- Stock coolers
- Dishes
- Cook Appetizers
- Run Daily Reports
- Opening and Closing Procedure
Education
General -
Rochelle Township High School
Rochelle, ILGED - General
Lee Ogle Regional Office of Education
Grand Detour, IL05.2010
Skills
- Excellent Customer Service
- Fast learner
- Attention to Detail
- Excellent Time Management
- Cleanliness standards
- Menu development
- Inventory control
Timeline
Lead Bartender
Flight Deck Bar and Grill
06.2019 - Current
Personal Care Assistant
Department of Rehabilitation Services
01.2019 - 01.2021
Crew Administrative Supervisor
United Parcel Service
12.2017 - 04.2018
Scalehouse AOT
United Parcel Service
08.2017 - 12.2017
Server
Murphy's Bar and Grill
11.2016 - 07.2017
Bartender
NMT Drink
09.2015 - 07.2016
General -
Rochelle Township High School
GED - General
Lee Ogle Regional Office of Education
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