Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaylee Swiech

Chicago

Summary

Dynamic professional with a strong background in customer service and organizational growth at Life Time. Proven ability to enhance client satisfaction through effective communication and commitment to quality. Skilled in maintaining health and safety standards while upselling services, contributing to increased revenue and fostering loyalty among clientele.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Life Spa Coordinator

Life Time
09.2024 - Current
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
  • Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.

Life Cafe Surver

Life Time
05.2024 - 09.2024
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Life Cafe Team Member

Life Time
05.2023 - 09.2024
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.

Education

High School Diploma -

Walter Payton College Prep
Chicago, IL
06-2024

Skills

  • Customer service
  • Organizational growth
  • Commitment to quality and service
  • Health and safety
  • Client satisfaction
  • Upselling services
  • Food service background

Certification

ServSafe

Food Handler

Timeline

Life Spa Coordinator

Life Time
09.2024 - Current

Life Cafe Surver

Life Time
05.2024 - 09.2024

Life Cafe Team Member

Life Time
05.2023 - 09.2024

High School Diploma -

Walter Payton College Prep

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Kaylee Swiech