Kaylee Carbajal
Rockford
Summary
Offering positive attitude and strong communication skills, ready to learn and develop in fast-paced retail environment. Brings basic math abilities and familiarity with point-of-sale systems to handle transactions and assist customers. Ready to use and develop customer service and organizational skills in Associate Cashier role.
Personable and reliable individual with positive attitude and strong communication skills. Possesses basic math abilities and familiarity with point-of-sale systems, enabling efficient transaction processing and customer service. Dedicated to contributing to seamless checkout experience and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate/Cashier Assistant
Walmart
05.2024 - Current
- Processed cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Assisted customers with inquiries, enhancing overall service experience through effective communication.
- Maintained knowledge of products and promotions to provide informed recommendations to customers.
- Managed cash register operations, including balancing drawers at shift end with precision.
- Collaborated with team members to streamline checkout processes, reducing customer wait times.
- Trained new staff on operational procedures and customer service standards for optimal performance.
- Monitored inventory levels and reported discrepancies to support stock management efforts.
- Implemented best practices for handling cash and card transactions, fostering a secure environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
- Helped maintain an orderly flow of customers through checkout lanes to minimize wait times.
- Demonstrated knowledge of store layout to help direct customers searching for specific items or departments.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.
Associate/Stocking
Walmart
09.2022 - 05.2024
- Trained store personnel on the company's products, services, customer service, and appreciation
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Greeted store associates with a friendly smile and helped them with any questions they had
- Developed a system to track customer preferences and recommended products
- Handled in-line customers in a polite, courteous, and efficient manner
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Served all in-line customers in a timely manner
- Served all in-line customers within a certain time period
- Successfully assigned all in-store customers to specific associates
- Ensured all customers were greeted with a warm, friendly smile
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Increased the number of satisfied clients to [x]%
- Skills: Customer service, Food service, Time management, Communication skills, Bilingual, Leadership, Guest services
Education
High School -
Jefferson High School
Rockford, IL05.2023
Skills
- Customer service
- Food service
- Time management
- Communication skills
- Bilingual
- Leadership
- Guest services
- Cash handling
- Reliability and punctuality
- Cleanliness and hygiene
- Workplace safety
- Customer assistance
- Patience and empathy
- Restocking shelves
- Energy and enthusiasm
- Group and individual instruction
Certification
- Enlisted in the U.S Army/ Veteran
- Security Clearance
- Fire Control Specialist Certified
- Computer analyst certified
Languages
Spanish
Timeline
Associate/Cashier Assistant
Walmart
05.2024 - Current
Associate/Stocking
Walmart
09.2022 - 05.2024
High School -
Jefferson High School