Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Borostowski

Mendota

Summary

Accomplished Sales/General Manager with a proven track record at Majeski Motors, as well as Kunes, enhancing dealership revenue through strategic sales initiatives and superior customer service. Expert in CRM software and staff development, I've significantly boosted sales and employee satisfaction. Skilled in fostering strong relationships and executing effective market strategies, I drive organizational success and growth.


I have expert classes ive taken as well for Ford, CDJR, GM, and more!


Overview

10
10
years of professional experience

Work History

Sales/General Manager and Finance

Majeski Motors
05.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased dealership revenue by implementing strategic sales and marketing initiatives.
  • Enhanced customer satisfaction through providing exceptional service and timely resolutions to concerns.
  • Established benchmarks for success in key performance areas to monitor progress towards organizational goals effectively.
  • Boosted employee morale and reduced turnover by creating a positive work environment and offering ongoing professional development opportunities.
  • Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
  • Interviewed, hired, trained and promoted associates to support operations and company growth.
  • Conducted regular performance evaluations, providing constructive feedback for employee growth and development.

Regional BDC Manager

Kunes Auto Group
01.2020 - 05.2022
  • Posted appointments on internal board to notify sales department.
  • Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
  • Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
  • Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.

BDC Representative/Manager

JP Chevrolet Nissan Mercedes Benz
09.2014 - 08.2019
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.

Education

Associate of Science - Psychology

IVCC
Oglesby, IL
06-2013

Skills

  • Sales operations
  • Product knowledge
  • CRM platforms
  • Inventory control
  • Brand awareness
  • Sales training
  • Hiring
  • Staff development
  • Cold calling
  • CRM software
  • Promotional strategies
  • Sales practices
  • Automotive sales techniques
  • Market strategies
  • Sales coordination
  • Performance evaluation
  • Marketing plans
  • Sales coaching
  • Internet sales management
  • Traffic generation
  • Quality assurance
  • Troubleshooting
  • Report development

Timeline

Sales/General Manager and Finance

Majeski Motors
05.2022 - Current

Regional BDC Manager

Kunes Auto Group
01.2020 - 05.2022

BDC Representative/Manager

JP Chevrolet Nissan Mercedes Benz
09.2014 - 08.2019

Associate of Science - Psychology

IVCC

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Kaylee Borostowski