Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Winfrey

Chicago

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

2
2
years of professional experience

Work History

RYD Mentor

SGA Youth and Family Services
Chicago
02.2023 - 01.2024
  • Guided youth in personal development and life skills.
  • Collaborated with families to address individual needs and challenges.
  • Participated in community outreach events related to the program.
  • Tracked client progress via regular follow up calls or home visits.

Customer Service Associate

Hertz Rental
01.2023 - 02.2023
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Driver, Sandwich maker, Cashier

Jimmy Johns Subs
Evergreen Park
10.2021 - 11.2022
  • Operated manual and electric appliances to peel, slice, and trim food.
  • I greeted guests, promoted specials, and took orders.
  • Delivered fresh sandwiches promptly to customer locations.
  • Maintained cleanliness and organization of the checkout area.
  • Handled cash, credit, and debit card transactions securely.

Education

High School Diploma -

Percy L. Julian High School
Chicago, IL
06.2019

Skills

  • Presenting Solutions
  • Quality Assurance
  • Safety Regulations
  • Account Management
  • Proper Storage Procedures
  • Time management
  • Case management
  • Teamwork and collaboration
  • Effective communication
  • Phone etiquette
  • Community outreach

Timeline

RYD Mentor

SGA Youth and Family Services
02.2023 - 01.2024

Customer Service Associate

Hertz Rental
01.2023 - 02.2023

Driver, Sandwich maker, Cashier

Jimmy Johns Subs
10.2021 - 11.2022

High School Diploma -

Percy L. Julian High School
Kayla Winfrey