Kayla Wells
Olney
Summary
Detail-oriented professional with a strong background in customer relationship management and data accuracy. Proven ability to maintain financial records and coordinate effective communications in high-pressure situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Apartment Leasing Agent
Indian Trail Apartment Homes
Lawrenceville
03.2021 - 06.2022
- Maintained accurate records of tenant applications and rental inquiries.
- Collaborated with the maintenance team to ensure property standards were met.
- Provided information about amenities, services, and policies to potential tenants.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Performed periodic inspections of units to ensure proper upkeep by tenants.
Dispatcher
Lawrence County E9-1-1 Communications Center
Lawrenceville
10.2014 - 05.2016
- Coordinated emergency response by dispatching units to incidents in real-time.
- Monitored radio communications to ensure clear and efficient information flow.
- Collaborated with law enforcement and emergency services for effective operations.
- Provided support to callers, delivering instructions during emergencies as needed.
- Trained new dispatchers on protocols, procedures, and system operations effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
Office Assistant
IGA
Lawrenceville
04.2010 - 10.2014
- Assisted customers with inquiries and provided excellent service.
- Utilized office software to create reports and presentations effectively.
- Managed cash handling processes for daily transactions and customer interactions.
- Ensured accurate record-keeping of all financial exchanges and receipts.
- Trained new staff on cash handling procedures and best practices.
Education
GED -
Lawrenceville High School
Lawrenceville, IL05-2011
Skills
- Customer relationship management
- Attention to detail
- Documentation management
- Data entry
- Communication skills
- Training staff
- Emergency response
- Call handling
- Professional and mature
- Bank deposit reconciliation
- Cash handling
- Financial record keeping
- Rent collection
- Emergency dispatch coordination
- Data entry accuracy
- Cash register operation
- Refund processing
- Bill payment
Timeline
Apartment Leasing Agent
Indian Trail Apartment Homes
03.2021 - 06.2022
Dispatcher
Lawrence County E9-1-1 Communications Center
10.2014 - 05.2016
Office Assistant
IGA
04.2010 - 10.2014
GED -
Lawrenceville High School