Kayla Waters
Flipside Brewing
Worth
9
years of professional experience
Detail-oriented Hospitality Professional with expertise in beverage mixing, bar inventory management, and enhancing customer experiences. Demonstrates strong collaboration and adaptability in fast-paced environments while ensuring cleanliness and organization. Committed to delivering exceptional service and fostering positive interactions with patrons.
Work History
Shift Leader
3 Years 8 Months- Prepared all coffee, tea, espresso, and specialty drinks
- Prepared breakfast sandwiches and food items to ensure timely service
- Supported team members by adapting quickly to changing priorities and customer volume.
- Maintained safety and sanitation standards to promote a clean environment
- Provided exceptional customer service to enhance customer experience
- Operated point-of-sale system to process orders, payments, and drive-thru transactions accurately.
Sales associates
4 Months- Processed customer transactions accurately and efficiently
- Maintained cleanliness and organization of sales floor and stock room
- Handled returns and exchanges in a timely manner
- Arranged visual displays to align with merchandising standards and seasonal promotions.
- Supported loss prevention efforts by monitoring floor activity and securing merchandise.
Assistant manager
3 Years 8 Months- Monitored inventory levels, ordering beer, supplies, and packaging materials.
- Trained team members on service procedures, product knowledge, and safety expectations.
- Enforced sanitation, alcohol service, and regulatory compliance across operations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bartender
2 Years 7 Months- Crafted beer and cocktail orders while maintaining accurate pour standards and ingredient knowledge.
- Delivered attentive guest service, resolving complaints and supporting smooth bar operations.
- Managed POS transactions, cash handling, and receipt reconciliation with consistent accuracy.
- Maintained clean bar areas, sanitized glassware, and followed food safety and sanitation protocols.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Leader in Training
1 Year 6 Months- Trained new associates on procedures, customer interactions, and point-of-sale accuracy.
- Supervised daily operations, reinforcing service standards and workflow consistency across teams.
- Coordinated store readiness by organizing supplies and opening and closing tasks.
- Monitored compliance with wellness product handling, documentation, and safety protocols.
- Guided customers through product selections, strains, and consumption methods to support informed purchases.
- Verified identification and maintained compliance with cannabis regulations during every transaction.
- Monitored inventory levels and restocked displays to maintain organized sales floor.
- Resolved customer concerns professionally while protecting service quality and store policies.
Education
High school
Skills
Beverage service
Food safety compliance
Positive attitude
Cash handling
Team leadership
Customer service
Team leadership
Timeline
Leader in Training
Bloom Wellness
03.2025 - 09.2026Read More
Bartender
Flipside Brewing
03.2024 - CurrentRead More
Assistant manager
OneLake Brewing
04.2021 - 12.2024Read More
Sales associates
Forever 21
08.2019 - 12.2019Read More
Shift Leader
Dunkin
08.2017 - 04.2021Read More
Alan B shepherd
High school
Read More