Kayla Tingle
Plainfield
Summary
Dynamic professional with a proven track record at Olive Garden, excelling in customer satisfaction and team training. Expert in responsible alcohol service and maintaining high standards of service. Demonstrated ability to lead and enhance team performance, showcasing strong multitasking and exceptional customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server Trainer
Olive Garden
09.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Exhibited excellent communications and customer service relations skills.
Shift Leader
Jersey Mikes
09.2021 - 02.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Elementary Education
The University of Alabama
Tuscaloosa, ALSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
Certification
- ServSafe Food Handler's Certification
- Basset Certification
Timeline
Bartender/Server Trainer
Olive Garden
09.2023 - Current
Shift Leader
Jersey Mikes
09.2021 - 02.2023
Elementary Education
The University of Alabama
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