Kayla Rindt
Bloomington
Summary
Dedicated server and bartender with a proven track record of enhancing guest engagement and satisfaction. Skilled in service prioritization and team collaboration to ensure seamless dining experiences.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Outback Steakhouse
Bloomington, IL
07.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to guests.
- Collaborated with kitchen staff to maintain high standards of food presentation and quality.
- Trained new servers on restaurant protocols, menu items, and customer interaction techniques.
- Implemented feedback mechanisms to improve service processes and address guest concerns promptly.
- Monitored inventory levels and assisted with stock management to ensure adequate supplies for service needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Station Saloon
Bloomington, IL
11.2021 - 05.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed daily operations, including order taking and food delivery, in a fast-paced environment.
- Collaborated with kitchen staff to streamline service efficiency and maintain food quality standards.
- Trained new servers on menu items, POS systems, and customer interaction techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Starbucks, Hyvee
Bloomington, IL
02.2021 - 10.2021
- Prepared and served high-quality beverages according to Starbucks standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels, assisting in ordering supplies as needed.
- Implemented suggestions for improving efficiency in beverage preparation processes.
Cashier
Hyvee
Bloomington, IL
01.2020 - 01.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area to promote a welcoming environment for customers.
- Collaborated with team members to ensure efficient workflow during peak hours, improving overall service speed.
Crew Member
Slim Chickens
Bloomington, IL
04.2019 - 08.2020
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment efficiently, ensuring food preparation adhered to safety standards.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Education
No Degree - Business Administration
Illinois State University
Normal, ILAssociate of Arts - Business
Heartland Community College
Normal, IL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Sales techniques
- Performance improvement
- Relationship management
- Beverage preparation
Certification
Bassett certification
Timeline
Server/Bartender
Outback Steakhouse
07.2022 - Current
Server
The Station Saloon
11.2021 - 05.2022
Barista
Starbucks, Hyvee
02.2021 - 10.2021
Cashier
Hyvee
01.2020 - 01.2021
Crew Member
Slim Chickens
04.2019 - 08.2020
No Degree - Business Administration
Illinois State University
Associate of Arts - Business
Heartland Community College