Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Pasillas

Saint Charles,IL

Overview

5
5
years of professional experience

Work History

Quality Assurance/Quality Control

TAAG Genetics
01.2024 - 07.2025
  • Implement and oversee the Quality Management System (QMS).
  • Conduct training for laboratory personnel to ensure adherence to protocols and regulatory requirements.
  • Review and verify laboratory documentation for accuracy and compliance.
  • Maintain QA databases, track nonconforming work, and document corrective actions for continuous improvement.
  • Assist with internal and external audits, including ISO 17025 assessments.
  • Support laboratory startup operations, including protocol translation, staff training, and inventory organization.
  • Oversee proficiency testing to ensure successful completion and compliance with regulatory standards.
  • Regularly update and organize laboratory documentation for traceability and compliance.

Secretary/Administrative Assistant

High Standard Services
05.2020 - 01.2025
  • Manage incoming calls and correspondence, ensuring prompt and professional communication.
  • Maintain accurate data records and organize office documents for efficiency.
  • Provide customer service and problem resolution to enhance operational workflows.
  • Managed office communications, ensuring timely responses and efficient information flow.

Clinical Laboratory Assistant II

Trilab Health
01.2024 - 11.2024
  • Handle specimen processing, test analysis, and accurate record-keeping.
  • Maintain laboratory quality control standards to ensure precision and regulatory compliance.
  • Monitor test system performance and address deviations to maintain reliability.
  • Ensure patient result accuracy by troubleshooting and resolving testing discrepancies.
  • Manage laboratory inventory and maintain safe environmental conditions.

Passenger Service Agent

Aeromexico/Swissport
09.2023 - 01.2024
  • Assist passengers with baggage pickup and resolve issues related to delayed, lost, or damaged luggage.
  • Utilize software for baggage tracking and cataloging to improve efficiency.
  • Provide professional customer service, ensuring a smooth travel experience.

Bilingual Intake Specialist

Newlin Disability
03.2022 - 12.2022
  • Assist clients in applying for Social Security Disability and Workers' Compensation benefits.
  • Collect and manage confidential medical and legal histories.
  • Process legal paperwork and billing forms while ensuring security and compliance.

Education

Bachelor of Science - Biology

Indiana State University
Terre Haute, IN

High School Diploma -

Glenbard North High School
Carol Stream, IL

Mastering ISO/IEC 17025 And Certified Internal Auditor

Skills

  • Documentation and reporting
  • Proficient in Microsoft Word and QuickBooks
  • Quality Management System (QMS) implementation
  • ISO 17025 compliance and auditing
  • Laboratory training and regulatory compliance
  • Data organization and traceability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Assurance/Quality Control

TAAG Genetics
01.2024 - 07.2025

Clinical Laboratory Assistant II

Trilab Health
01.2024 - 11.2024

Passenger Service Agent

Aeromexico/Swissport
09.2023 - 01.2024

Bilingual Intake Specialist

Newlin Disability
03.2022 - 12.2022

Secretary/Administrative Assistant

High Standard Services
05.2020 - 01.2025

Bachelor of Science - Biology

Indiana State University

High School Diploma -

Glenbard North High School

Mastering ISO/IEC 17025 And Certified Internal Auditor
Kayla Pasillas