Kayla Pasillas
Saint Charles,IL
Overview
5
5
years of professional experience
Work History
Quality Assurance/Quality Control
TAAG Genetics
Saint Charles, IL
01.2024 - 07.2025
- Implement and oversee the Quality Management System (QMS).
- Conduct training for laboratory personnel to ensure adherence to protocols and regulatory requirements.
- Review and verify laboratory documentation for accuracy and compliance.
- Maintain QA databases, track nonconforming work, and document corrective actions for continuous improvement.
- Assist with internal and external audits, including ISO 17025 assessments.
- Support laboratory startup operations, including protocol translation, staff training, and inventory organization.
- Oversee proficiency testing to ensure successful completion and compliance with regulatory standards.
- Regularly update and organize laboratory documentation for traceability and compliance.
Secretary/Administrative Assistant
High Standard Services
West Chicago, IL
05.2020 - 01.2025
- Manage incoming calls and correspondence, ensuring prompt and professional communication.
- Maintain accurate data records and organize office documents for efficiency.
- Provide customer service and problem resolution to enhance operational workflows.
- Managed office communications, ensuring timely responses and efficient information flow.
Clinical Laboratory Assistant II
Trilab Health
Elmhurst, IL
01.2024 - 11.2024
- Handle specimen processing, test analysis, and accurate record-keeping.
- Maintain laboratory quality control standards to ensure precision and regulatory compliance.
- Monitor test system performance and address deviations to maintain reliability.
- Ensure patient result accuracy by troubleshooting and resolving testing discrepancies.
- Manage laboratory inventory and maintain safe environmental conditions.
Passenger Service Agent
Aeromexico/Swissport
Chicago, IL
09.2023 - 01.2024
- Assist passengers with baggage pickup and resolve issues related to delayed, lost, or damaged luggage.
- Utilize software for baggage tracking and cataloging to improve efficiency.
- Provide professional customer service, ensuring a smooth travel experience.
Bilingual Intake Specialist
Newlin Disability
Terre Haute, IN
03.2022 - 12.2022
- Assist clients in applying for Social Security Disability and Workers' Compensation benefits.
- Collect and manage confidential medical and legal histories.
- Process legal paperwork and billing forms while ensuring security and compliance.
Education
Bachelor of Science - Biology
Indiana State University
Terre Haute, INHigh School Diploma -
Glenbard North High School
Carol Stream, ILMastering ISO/IEC 17025 And Certified Internal Auditor
Skills
- Documentation and reporting
- Proficient in Microsoft Word and QuickBooks
- Quality Management System (QMS) implementation
- ISO 17025 compliance and auditing
- Laboratory training and regulatory compliance
- Data organization and traceability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Assurance/Quality Control
TAAG Genetics
01.2024 - 07.2025
Clinical Laboratory Assistant II
Trilab Health
01.2024 - 11.2024
Passenger Service Agent
Aeromexico/Swissport
09.2023 - 01.2024
Bilingual Intake Specialist
Newlin Disability
03.2022 - 12.2022
Secretary/Administrative Assistant
High Standard Services
05.2020 - 01.2025
Bachelor of Science - Biology
Indiana State University
High School Diploma -
Glenbard North High School
Mastering ISO/IEC 17025 And Certified Internal Auditor