Kayla Johnson
South Holland
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Care Aide
Accent Care
09.2025 - 03.2026
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted with medication administration, promoting adherence to treatment plans and addressing client needs.
- Collaborated with healthcare professionals to develop and implement personalized care plans for diverse patient populations.
- Trained new staff on best practices for patient care, enhancing team performance and service quality.
- Developed strong relationships with clients, fostering trust and open communication in caregiving environments.
Ward Clerk CCU
Loretto Hospital
02.2025 - 06.2025
- Facilitated patient admissions and discharges, ensuring smooth transitions and enhancing patient experience through attentive service.
- Coordinated communication between nursing staff and physicians, improving response times to patient needs and fostering teamwork.
- Monitored inventory levels of medical supplies, implementing a tracking system that reduced shortages and ensured continuous availability.
Patient Set Rep
Loyola Medicine
08.2023 - 02.2025
- Coordinated appointment scheduling, optimizing provider availability and patient flow.
- Facilitated insurance verification processes, enhancing claims accuracy and reducing delays.
- Trained new staff on office protocols and customer service best practices.
- Administered patient care procedures, ensuring compliance with safety standards and protocols.
City Carrier Assistant
United Postal Service
02.2019 - 08.2023
- Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along a prescribed route, on foot or by vehicles, on a regular schedule, picking up additional mail from relay boxes.
Customer Service Assistant
Chicago Transit Authority
02.2016 - 11.2019
- Assist transit patrons with expert knowledge of routes, schedules, and fares.
- Foster positive customer relations, ensuring satisfaction and repeat usage.
- Resolve transit-related inquiries, enhancing customer experience and system efficiency.
Medical Receptionist
Performance Foot And Ankle
12.2014 - 02.2016
- Schedule patient appointments, ensuring seamless coordination and efficient time management.
- Greet patients, verify insurance, and direct them to appropriate staff, enhancing patient experience.
- Collect payments at service time, maintaining accurate financial records and patient satisfaction.
Education
Certified Nursing Assistant - Nursing
South Suburban College of Cook County
South Holland, IL04.2026
Skills
- Scheduling
- Crisis Prevention Institute
- Basic life support (BLS)
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
Certification
- CNA - Certified Nurse Assistant
Timeline
Health Care Aide
Accent Care
09.2025 - 03.2026
Ward Clerk CCU
Loretto Hospital
02.2025 - 06.2025
Patient Set Rep
Loyola Medicine
08.2023 - 02.2025
City Carrier Assistant
United Postal Service
02.2019 - 08.2023
Customer Service Assistant
Chicago Transit Authority
02.2016 - 11.2019
Medical Receptionist
Performance Foot And Ankle
12.2014 - 02.2016
Certified Nursing Assistant - Nursing
South Suburban College of Cook County