Kayla Harris
Chicago Heights
Summary
Six years of customer service experience, and expertise in insurance verification and billing. Skilled in coordinating patient communications, pre-authorization processes, and efficient order processing using billing software. Demonstrated ability to manage detailed data entry, resolve billing issues, and maintain high accuracy with customer records. Proven track record in collaborating with teams to streamline processes, and ensure timely follow-up on customer orders. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Overview
7
7
years of professional experience
Work History
Account executive
Coast Vista / Verizon
09.2023 - Current
- Overcame early and late customer objections, improving resolution rate by 15%
- Acquired product knowledge rapidly to address customer concerns, reducing response time by 20%
- Applied essential work habits to ensure punctuality, preparedness, and respect, enhancing customer satisfaction by 10%
- Leveraged key impulse factors to drive team collaboration and exceed service targets
- Coordinated with internal teams for pre-authorization and billing inquiries, ensuring timely follow-ups
Secretary
D&H Carpet Cleaning
Lansing
02.2018 - Current
- Managed incoming calls to schedule appointments, ensuring timely follow-ups.
- Streamlined appointment scheduling using digital tools, reducing call wait times by 25%.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Member representative
Planet Fitness
Lansing
02.2020 - 07.2021
- Boosted member sign-ups by over 30% through effective customer engagement
- Scheduled and confirmed appointments, and provided tours that elevated member engagement
- Resolved billing issues promptly to ensure seamless membership services
- Collaborated with management on insurance verification and benefits clarification for members
Education
Esthetician license - esthetics
John Amico School of Hair Design
Oak Forest, IL12-2023
South Suburban College
South Holland, IL05.2021
Highschool diploma -
Thornton Fractional South
Lansing, IL05.2019
Skills
- Insurance Verification
- Pre-authorization Processing
- Patient Communication
- Billing Inquiry Management
- Salesforce
- Microsoft Word
- Adobe Acrobat Pro
- Medical Billing Software
- PDF Editing
- Accurate Data Entry
- Medical Records Processing
- Insurance Guidelines Compliance
- Record Keeping
- Appointment Scheduling
- Follow-up Management
- Team Coordination
- Workflow Optimization
- Attention to detail
- Problem solving
- Billing inquiries
- Customer relationship management
Timeline
Account executive
Coast Vista / Verizon
09.2023 - Current
Member representative
Planet Fitness
02.2020 - 07.2021
Secretary
D&H Carpet Cleaning
02.2018 - Current
Esthetician license - esthetics
John Amico School of Hair Design
South Suburban College
Highschool diploma -
Thornton Fractional South
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