Kayla Hamilton
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Shift Manager
Burger King
- Cash handling which means opening and closing register draws for employees
- Making sure customers are happy
- Customer services with speed and quality.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Cashier
Burger King
06.2015 - 04.2024
- Greeting customers and taking their orders to ensuring accuracy and time-efficiency of the order
- Expected to possess deep knowledge of the establishment’s procedures and policies along with ensuring that they know what the menu offers
- Customer Service is the key to being a good cashier at Burger King.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier/Stand Lead Manager
Wrigley Field
04.2014 - 08.2018
- Fun and happy Concession that communicates with Cubs fans all day
- Taking orders receiving money and giving Fans their hot food as it been prepared
- Cleaning up Concession Stand every shift
- Receiving bank from money room
- Responsible for counting product at night.
- Lifted up to 25 to 75 pounds at once and used forklift to move heavier loads.
- Recruited, hired and trained 5-7 associates to develop into productive team members with excellent product knowledge.
Mail Carrier
USPS
10.2018 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately 50 customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Summer Camp Group Leader/Youth Leader Supervisor
Bishop Shepard Little Mermorial center
- 01.2013
- Planned and implemented culturally relevant activities that met the needs of children in the program
- Supervised children at all times, maintained routines and positive discipline while building self-esteem
- Proved to be effective and respectful while carrying out programs policies, procedures, and responding to sensitive emergency matters
- Promoted to Youth Leader Supervisor, Directed a team of 10 Group Leaders While using team-building to ensure the program goals and objectives were successfully met.
Student Worker/Team Supervisor
Lentz Dining Hall
08.2011 - 05.2012
- Adhered to all state food service, safe food handling, and sanitation guidelines
- Delivered excellent customer service while distributing food in a bust dining hall setting
- Demonstrated integrity in all cash handling procedures including food purchases and drawer balance
- Promoted to Team Supervisor, efficiently managed a team of 20 Student Workers while maintaining a comfortable work environment.
Education
Bachelors of Arts - Early Childhood
Southern Illinois University
High School Diploma -
Tilden High School
05.2010
Skills
- Highly motivated and punctual with strong oral and written communication skills
- Excellent decision making, problem solving, organizational, and multi-tasking skills
- Ability to self-manage and independently initiate projects as well as supervise an team
- Ability to demonstrate compassion, fairness, flexibility and consistency
- Cash Handling
- Decision-Making
- Customer service focus
References
Furnished upon Request
Timeline
Mail Carrier
USPS
10.2018 - Current
Cashier
Burger King
06.2015 - 04.2024
Cashier/Stand Lead Manager
Wrigley Field
04.2014 - 08.2018
Student Worker/Team Supervisor
Lentz Dining Hall
08.2011 - 05.2012
Shift Manager
Burger King
Summer Camp Group Leader/Youth Leader Supervisor
Bishop Shepard Little Mermorial center
- 01.2013
Bachelors of Arts - Early Childhood
Southern Illinois University
High School Diploma -
Tilden High School
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