Kayla Guyberson
Manteno
Summary
Dynamic customer service professional with extensive experience excelling in sales and conflict resolution. Proven track record in training teams and implementing process improvements that enhanced service quality. Skilled in retail transactions and committed to dependable, ethical conduct, ensuring exceptional customer experiences and fostering team development.
Overview
6
6
years of professional experience
Work History
Customer Service
JCPenney
06.2017 - 03.2019
- Led cashiers and associates in providing thoughtful customer service.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Provided training and support to new cashiers, ensuring consistency in service quality.
Customer Service Representative
True Value Company
04.2016 - 05.2018
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed customer accounts using CRM software to track interactions and enhance service delivery.
- Processed orders and returns efficiently, ensuring compliance with company policies and procedures.
Customer Service Representative Supervisor
Kmart, Sears Holding
09.2012 - 11.2014
- Supervised daily operations of customer service team to enhance efficiency and service quality.
- Trained and mentored new representatives on company policies and customer interaction protocols.
- Implemented process improvements that streamlined workflows and reduced response times.
Education
Psychology
Valparaiso University
Valparaiso, IN05-2019
Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05-2016
Skills
- Sales and customer service
- Retail transactions processing
- Dependable and ethical conduct
- Written and verbal communication
- Conflict resolution
- Team development
Timeline
Customer Service
JCPenney
06.2017 - 03.2019
Customer Service Representative
True Value Company
04.2016 - 05.2018
Customer Service Representative Supervisor
Kmart, Sears Holding
09.2012 - 11.2014
Psychology
Valparaiso University
Human Services
Ivy Tech Community College of Indiana
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