Kayla Goravica
Cicero
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Amazon Fresh
08.2023 - 02.2026
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Supervisor
Amazon Fresh
04.2023 - 07.2023
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Participated in ongoing training to enhance own job skills and knowledge.
- Troubleshot minor problems and reported larger technical issues.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Identified ways to improve efficiency in operations and implemented process changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Ensured proper use of equipment and safety procedures were followed.
- Supervised the stocking and replenishment of shelves with merchandise.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Training Ambassador
Amazon Fresh
05.2022 - 04.2023
- Assessed training needs of staff and developed customized training plans to address those needs.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Tested trainees to measure progress and evaluate effectiveness of training.
- Collaborated with managers and other stakeholders to identify training needs and develop appropriate solutions.
- Provided guidance and mentorship to employees, helping them to understand and apply the training material.
Grocery Team Leader
Marianos
04.2016 - 03.2020
- Coordinated with vendors to ensure the best quality and prices for merchandise.
- Ensured proper use of equipment and safety procedures were followed.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Cleaned and straightened shelves and displays.
- Unloaded inventory trailers and trucks to receive merchandise and verify orders.
- Processed returned merchandise and updated inventory records.
- Established and maintained positive relationships with store vendors.
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, IL05-2017
Skills
- Strategic planning and growth
- Stock management
- Performance evaluations
- POS systems
- Sales expertise
- Store opening and closing
- Conflict resolution
- Staff management and training
- Problem-solving
- Professionalism
- Project management and execution
- Team coaching and development
Timeline
Assistant Store Manager
Amazon Fresh
08.2023 - 02.2026
Supervisor
Amazon Fresh
04.2023 - 07.2023
Training Ambassador
Amazon Fresh
05.2022 - 04.2023
Grocery Team Leader
Marianos
04.2016 - 03.2020
High School Diploma -
J. Sterling Morton East High School