Kayla Finley
Chicago
Summary
Caregiver with 5+ years of experience in social and human services, specializing in administrative support and client relations. Demonstrates strong problem-solving abilities and expertise in healthcare coordination, ensuring compliance with HIPAA standards. Proven track record of enhancing client well-being and fostering community connections through effective outreach and personalized care plans.
Overview
5
5
years of professional experience
Work History
Residential Monitor
A Safe Haven
08.2025 - Current
- Supervised residential environment to ensure safety and security for all residents.
- Implemented daily activity schedules to promote resident engagement and well-being.
- Coordinated communication between residents and staff, fostering a supportive community atmosphere.
- Developed crisis intervention strategies to effectively manage challenging situations with residents.
- Led workshops focused on life skills development, empowering residents towards independence and self-sufficiency.
- Organized group activities for residents, promoting camaraderie and positive social interactions.
- Implemented safety protocols during emergencies, maintaining order while prioritizing the welfare of all residents involved.
- Ensured confidentiality of sensitive information concerning residents'' personal lives and treatment plans by adhering strictly to privacy guidelines set forth by the organization.
- Provided support to residents with daily needs, ensuring their well-being and satisfaction within the residential program.
- Assisted in conflict resolution among residents, fostering a harmonious living community.
CAREGIVER
Comfort keepers
02.2025 - Current
- Assisted clients with daily activities, ensuring comfort and promoting independence, leading to enhanced client satisfaction.
- Monitored vital signs and documented health changes, maintaining accurate records for improved patient care management.
- Worked closely with healthcare professionals to coordinate care plans, fostering a team approach to patient wellness.
- Implemented personalized care strategies, resulting in noticeable improvements in client well-being and quality of life.
- Eagerly participated in training sessions, continuously expanding knowledge to better serve client needs and enhance care delivery.
- Enhanced client engagement through tailored activity plans, leading to marked improvements in client satisfaction and well-being.
CAREGIVER
04.2020 - Current
- Personal care
- Medical management
- Meal preparation
- Emotional support
- Transportation
- Household management
CASE AIDE
Lutheran services of Illinois
09.2023 - 11.2024
- Monitored progress of cases to ensure that deadlines are met.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Collaborated with other organizations to locate resources for clients such as housing assistance or job training programs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained complete and accurate records of applications, forms and referrals.
- Gathered information from clients regarding their financial status and living arrangements.
- Helped individuals address disabilities and put together career plans.Orchestrated community outreach initiatives, fostering resource connections that led to substantial improvements in client support services.
OUTREACH SPECIALIST
Lutheran social service Illinois
09.2023 - 09.2024
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Provided administrative support including scheduling appointments, maintaining records, and preparing reports.
- Maintained a database of contacts related to ongoing outreach initiatives.
- Helped individuals address disabilities and put together career plans.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
GROCERY TEAM MEMBER
Amazon
09.2021 - 01.2022
- Assisted customers in locating items, answered questions about product features and prices.
- Prepared merchandise for purchase or rental.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
GROCERY STOCKER
Target
08.2020 - 08.2021
- Checked delivered merchandise and order information to verify shipment accuracy.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Palletized merchandise for easy movement to sales floor locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Processed payments and bagged items for customer check out.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Greeted customers and retrieved requested products to drive satisfaction.
- Reported any damaged goods or out-of-date items immediately to management personnel.
- Stocked shelves with products based on customer demand and sales trends.
Education
High School Diploma - undefined
Perspective, charters, high school
Chicago05.2020
Skills
- Care Coordination
- Crisis Intervention
- Case Management
- HIPAA Compliance
- Client Relations
- Record Keeping
- Community Outreach
- Problem Solving
- Healthcare
- Administrative Support
- Inventory Management
- Customer Service
Timeline
Residential Monitor
A Safe Haven
08.2025 - Current
CAREGIVER
Comfort keepers
02.2025 - Current
CASE AIDE
Lutheran services of Illinois
09.2023 - 11.2024
OUTREACH SPECIALIST
Lutheran social service Illinois
09.2023 - 09.2024
GROCERY TEAM MEMBER
Amazon
09.2021 - 01.2022
GROCERY STOCKER
Target
08.2020 - 08.2021
CAREGIVER
04.2020 - Current
High School Diploma - undefined
Perspective, charters, high school