Kayla Ferguson
Hartford
Summary
Dynamic professional with a proven track record at The Autism Clinic at Hope, adept in critical thinking and data collection. Excelled in fostering client progress through innovative behavior intervention plans and crisis management, while ensuring meticulous documentation. Demonstrated exceptional customer service and active listening skills, contributing to enhanced client satisfaction and team collaboration at CMS Communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Technician
The Autism Clinic at Hope
12.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Worked as part of collaborative team to address changing needs of children and families.
EMT-Basic
Medstar Ambulance
10.2021 - 12.2024
- Responded promptly to emergency calls, providing immediate care and transport to medical facilities.
- Managed airway obstructions using specialized techniques, maintaining patient breathing.
- Assessed patients' conditions quickly, determining necessary medical interventions on the spot.
- Utilized patient care reporting software to document and manage medical records accurately.
- Executed trauma care procedures, minimizing injury impact and preparing patients for hospital treatment.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Account Manager
CMS Communications
07.2016 - 10.2021
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Cultivated strong client relationships by implementing personalized communication strategies.
- Developed and implemented action plans for increased market share.
- Collaborated with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.
- Assisted in training new hires on best practices for inside sales account management, fostering a collaborative team environment.
Education
Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, ILEmergency Medical Technician (EMT) -
Southwestern Illinois College
Belleville07-2021
High School Diploma -
Collinsville High School
Collinsville, IL05-2013
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Customer service
- Critical thinking
- Data entry
- Typing speed
- Phone etiquette
- Goal oriented
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- CPR/AED Certification
Timeline
Behavior Technician
The Autism Clinic at Hope
12.2024 - Current
EMT-Basic
Medstar Ambulance
10.2021 - 12.2024
Account Manager
CMS Communications
07.2016 - 10.2021
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- CPR/AED Certification
Criminal Justice
Southern Illinois University, Edwardsville
Emergency Medical Technician (EMT) -
Southwestern Illinois College
High School Diploma -
Collinsville High School
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