Kayla Down
Peoria
Summary
Adept at fostering customer relationships and enhancing satisfaction, my tenure at TJ Maxx and Chick-fil-A honed my problem-solving and customer service skills. Demonstrated ability to maintain high service standards under pressure, ensuring operational excellence and financial accuracy.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
02.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front of House Employee
Chick-fil-A
10.2022 - 02.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma -
Richwoods High School
Peoria, IL05-2024
Skills
- Customer service
- Strong work ethic
- Teamwork and collaboration
- Team player attitude
- Time management
- Problem-solving skills
- Listening skills
- Multitasking and organization
Timeline
Sales Associate
TJ Maxx, TJX Companies
02.2023 - 08.2024
Front of House Employee
Chick-fil-A
10.2022 - 02.2023
High School Diploma -
Richwoods High School
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