Kaydine Baker
Broadview
Summary
To deliver and maintain high standards at all tasks I am entrusted to do and help in the achievements of all the goals of the organization at which I am given the opportunity to be a part of.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Event Caterer
Chat Bout Jamaican Restaurant
Chicago
05.2022 - 12.2025
- Coordinated catering events to deliver seamless service and enhance client satisfaction.
- Crafted event menus aligned with client preferences and dietary restrictions to ensure inclusive dining experiences.
- Managed inventory and sourced local ingredients for authentic Jamaican dishes.
- Set up dining areas to create inviting atmospheres for guests.
- Designed and arranged attractive buffet displays, effectively labeling all foods for guest convenience.
- Maintained equipment and supplies, ensuring readiness for each catering event.
- Ensured compliance with health department regulations regarding food handling and storage.
- Researched innovative recipes for inclusion in existing menus.
Patient Service Representative
Advocate Medical Group
Rosemont
07.2014 - 01.2020
- Consistently met daily, weekly, and monthly contact center performance metrics to ensure high-quality patient interactions.
- Provided respectful assistance to callers while anticipating patient needs.
- Utilized Epic system for scheduling appointments, including registration and cancellations.
- Paged physicians using PerfectServe paging system to facilitate timely responses to patient needs.
- Collaborated with contact center staff to enhance quality and meet performance standards.
- Ranked among top performers in contact center average handling time metric, enhancing overall service efficiency.
Prep/Line Cook (Internship)
Half Moon Rock resort
Jamaica
05.2013 - 08.2013
- Prepared ingredients for daily meal service and special events at the resort.
- Maintained cleanliness and organization of kitchen workstations and prep areas.
- Followed health and safety regulations to uphold high food safety standards.
- Collaborated with team members to streamline food preparation processes, improving overall kitchen workflow.
- Operated kitchen equipment safely, streamlining food preparation processes.
- Organized food storage areas, implementing proper labeling and dating to maintain inventory accuracy.
- Assisted other cooks during peak hours and special events.
- Managed hotel food preparations, ensuring banquet supplies remained consistently stocked for events.
Driver
Cook DuPage Transportation
Chicago
04.2007 - 10.2009
- Conduct pre-operational checks on equipment to ensure proper functioning.
- Processed customer payments accurately at point of sale.
- Resolved customer complaints to enhance satisfaction and service experience.
- Informed customers of new services and price changes to maintain transparency.
Data Entry
Banner Solution Agency
Oakbrook
03.2005 - 02.2007
- Performed data entry into internal databases for tracking purposes.
- Reviewed source documents, including canceled sales reports and bills, ensuring accurate data entry for reliable record-keeping.
- Assisted with data entry into various computer programs.
- Handled repeated issues with data entry or medical staff.
Education
Le Cordon Bleu College of -
Le Cordon Bleu College of Culinary Arts
Chicago, IL08-2013
Skills
- Event coordination
- Menu planning
- Food safety compliance
- Buffet presentation
- Inventory management
- Customer relationship management
- EPIC scheduling
- Data entry accuracy
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Conflict resolution
- Inbound and outbound calling
- Customer engagement
Certification
State Food Safety Food Manager Certification, American National Institute, June 2022.
Timeline
Event Caterer
Chat Bout Jamaican Restaurant
05.2022 - 12.2025
Patient Service Representative
Advocate Medical Group
07.2014 - 01.2020
Prep/Line Cook (Internship)
Half Moon Rock resort
05.2013 - 08.2013
Driver
Cook DuPage Transportation
04.2007 - 10.2009
Data Entry
Banner Solution Agency
03.2005 - 02.2007
Le Cordon Bleu College of -
Le Cordon Bleu College of Culinary Arts