KAYCEE NICHOLS
Mound City
Summary
Dynamic and detail-oriented professional with extensive experience at Deaconess Medical Center, excelling in customer service and office administration. Proven ability to maintain confidentiality while managing sensitive information and enhancing workflow efficiency. Skilled in document preparation and appointment scheduling, fostering positive relationships with clients and colleagues alike.
Overview
3
3
years of professional experience
Work History
Secretary
PULASKI CO. CIRCUIT CLERK'S OFFICE
10.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Pharmacy Technician
Deaconess Medical Center
09.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
BODE DRUG
10.2022 - 09.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associate of Arts - CRIMINAL JUSTICE
SHAWNEE COMMUNITY COLLEGE
Ullin, IL08-2025
MERIDIAN HIGH SCHOOL
MOUNDS, IL05-2020
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Mail distribution
- Phone etiquette
- Executive support
- Confidentiality
- Phone reception
Timeline
Secretary
PULASKI CO. CIRCUIT CLERK'S OFFICE
10.2024 - Current
Pharmacy Technician
Deaconess Medical Center
09.2023 - 09.2024
Pharmacy Technician
BODE DRUG
10.2022 - 09.2023
Associate of Arts - CRIMINAL JUSTICE
SHAWNEE COMMUNITY COLLEGE
MERIDIAN HIGH SCHOOL
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