Katy Russell
Carterville
Summary
Client relationship management professional with a strong emphasis on team mentorship and performance enhancement. Proven track record of implementing effective merchandising strategies and fostering a collaborative environment that drives sales growth and customer loyalty.
Overview
14
14
years of professional experience
Work History
Executive Manager
Von Maur
Rochester
12.2022 - 11.2025
- Evaluate business and performance through observations and company reports; implements action plans to improve results.
- Supervise Department Managers and supervisory staff across non-selling departments to ensure operational efficiency.
- Coach 70-100 selling and non-selling associates to enhance performance and service quality.
- Monitor staffing levels and anticipated future needs by analyzing schedules, staff shortages, and customer traffic.
- Assist in interviewing, hiring recommendations and terminations.
- Monitor and implement merchandising plans. Filters communication between Department Managers and Merchandising personnel.
Assistant Project Manager/Notary Public
McKenzie construction
Commerce Charter Township
05.2021 - 07.2022
- Oversaw operations at Grace Gospel Fellowship, managing leasing agreements to ensure compliance and satisfaction.
- Procure materials in alignment with project budgets to ensure timely delivery and client satisfaction.
- Prepare proposals and contract agreements in accordance with defined scopes of work.
- Maintain project team productivity by proactively managing budgets, schedules, and deliverables.
- Provided exceptional service to clients, fostering strong relationships that encouraged future collaborations.
Customer Service Manager
Aaron Brothers
Sheridan
11.2018 - 05.2021
- Achieved the highest district volume in two months following promotion through effective coaching.
- Developed associates in selling behaviors and customer relations, improving service quality.
- Managed inventory to maintain optimal stock levels and support sales objectives.
- Promoted to Custom Framing Manager after 11 months as CSM, leading a high-performing team.
Personal Stylist
Saks Fifth Avenue
Chicago
03.2016 - 08.2018
- Manage personalized shopping experiences, offering tailored style advice and complete looks.
- Fostered strong professional relationships with clients and associates through personalized one-on-one interactions.
- Attended high-volume meetings to develop strategies for sales and customer service initiatives.
Selling Associate / Internship
Nordstrom
Chicago
07.2011 - 03.2016
- Opened Lincoln Park Nordstrom Rack, overseeing set-up and launch to ensure successful store operations.
- Promoted to Jewelry Specialist, demonstrating product expertise and hosting trunk shows to engage customers.
- Transitioned to personal styling at Trunk Club, enhancing client relationships and personalized service.
- Completed ten-week internship while pursuing bachelor's degree, developing foundational sales skills through hands-on experience.
Education
Bachelor of Science - Fashion Design & Merchandising, Merchandising, Marketing
Southern Illinois University, Carbondale
Carbondale, IL08-2012
Skills
- Store Management
- Inventory management
- Leadership Development
- Motivational Leadership
- Conflict Resolution
- Relationship building
- Poised Under Pressure
Timeline
Executive Manager
Von Maur
12.2022 - 11.2025
Assistant Project Manager/Notary Public
McKenzie construction
05.2021 - 07.2022
Customer Service Manager
Aaron Brothers
11.2018 - 05.2021
Personal Stylist
Saks Fifth Avenue
03.2016 - 08.2018
Selling Associate / Internship
Nordstrom
07.2011 - 03.2016
Bachelor of Science - Fashion Design & Merchandising, Merchandising, Marketing
Southern Illinois University, Carbondale