Katrina Mahon
Plainfield
Summary
Enthusiastic and reliable professional dedicated to providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude even in stressful situations and high-volume environments. Currently seeking a full-time role that offers professional challenges and allows the candidate to leverage interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Chilis's Bar and Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server/Bartender
Texas roadhouse
03.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Teacher Assistant
Little Learner Children's Academy
05.2023 - 08.2023
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Server
Moejoes
07.2021 - 03.2023
- Contributed to a welcoming atmosphere through professional engagement and efficient food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Buffalo Wild Wings
08.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
The Melting Pot Restaurant
05.2019 - 10.2019
- Crafted each course using the fondue style.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High school diploma -
Plainfield South High School
Plainfield, IL05.2019
Skills
- POS
- Serving Experience (55 years)
- Childcare
- Food Handling
- Food Service
- Upselling
- Communication Skills
- Food Safety
- Childhood development (Less than1 year)
- Experience with children (7 years)
- Restaurant experience (55 years)
- Cashiering
- Caregiving
- Cash handling (6 years)
- Bartending
- Sales
- Food handling
- Cash register
- Customer service
Certification
- Food Handler Certification
- ServSafe Alcohol
- CPR & First Aid June2022 to June2024
Timeline
Server
Chilis's Bar and Grill
07.2024 - Current
Teacher Assistant
Little Learner Children's Academy
05.2023 - 08.2023
Server/Bartender
Texas roadhouse
03.2023 - 04.2024
Server
Moejoes
07.2021 - 03.2023
Server
Buffalo Wild Wings
08.2019 - 12.2019
Server
The Melting Pot Restaurant
05.2019 - 10.2019
High school diploma -
Plainfield South High School
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