Katrina Lewis
Chicago Heights,IL
Summary
Experienced Patient Service Rep with over a decade of experience in working within a clinical setting. Seeking a position with a highly reputable healthcare organization focused on improving patient outcomes and providing top-notch customer service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Northwestern Medical Group
05.2022 - Current
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and my chart
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Patient Care Coordinator
Physician Immediate Care
07.2020 - 05.2022
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Associate
Ingalls Hospital
07.2018 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service managers.
- Receives cash and other payments, reconciles balances at end of shift and make deposits
- Assist with employee immunization events
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assist with employee immunization events
- Record immunization, drug test results and add in data base for employee records
Skills
- Health Information Management
- Appointment confirmation
- Check-in coordination
- Medical filing
- Insurance verifying
- Interpreting physician orders
- Patient greeting
- Patient interviewing skills
- Typing 40 wpm
- Appointment scheduling
- Patient admitting
- Medical terminology
- Front desk supervision
Timeline
Patient Service Representative
Northwestern Medical Group
05.2022 - Current
Patient Care Coordinator
Physician Immediate Care
07.2020 - 05.2022
Customer Service Associate
Ingalls Hospital
07.2018 - 04.2020
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