Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Katrina Kazen

Chicago

Summary

Dynamic barista and shift leader with a proven track record at Dunkin' Donuts and Bridgeport Coffeehouse, excelling in time management and problem-solving. Recognized for creating a positive customer experience and training new hires effectively. Skilled in operating coffee machinery and maintaining high standards of cleanliness, ensuring a welcoming environment for all.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Bridgeport Coffeehouse
07.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and coffee brewers
  • Consistently lifted various heavy items such as boxes of milk, large garbage bags, and cold brew kegs.

Shift Leader

Dunkin' Donuts
02.2020 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Lemont Highschool
Lemont, IL

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • POS systems
  • Coffee machinery
  • New hire training
  • Latte art
  • Up-selling
  • Basic math
  • Food prep

Certification

  • Food Handler's License

Interests

  • Drawing and Painting
  • Strategy Games
  • Hiking
  • Cosmetology
  • Nature
  • Animal Care
  • Music

Timeline

Barista

Bridgeport Coffeehouse
07.2022 - Current

Shift Leader

Dunkin' Donuts
02.2020 - 06.2022

Lemont Highschool

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Katrina Kazen