Katrina Kapoor
FREEPORT
Summary
Dedicated property management director who thrives on challenges. Loves to meet my clients where there are building a good relationship with them. Empathetic and encouraging but skilled at collecting rent on time. Exceptionally good at planning events to make renters feel they are part of a community which has proven to increase in on time payments and better care taken of the units
Overview
9
9
years of professional experience
Work History
Home Health Aide
Private Practice
01.2020 - 12.2025
- Provided daily personal care and support to clients, ensuring comfort and safety.
- Assisted clients with mobility, promoting independence while reducing fall risks.
- Administered medications as prescribed, maintaining accurate records for compliance.
- Collaborated with healthcare professionals to develop and implement personalized care plans.
- Trained new aides on best practices in client care and safety protocols.
- Monitored clients' health conditions, reporting changes to medical staff promptly.
- Developed strong relationships with clients, enhancing their overall well-being and satisfaction.
- Implemented efficiency improvements in daily routines, optimizing care delivery processes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
Residential Property Management
Cayto Management LLC
03.2017 - 08.2023
- Participated in ongoing training programs to stay updated on industry best practices for residential property management.
- Contributed to the achievement of property management goals through diligent monitoring of key performance indicators and ongoing process improvements.
- Trained new front office employees on established procedures, customer service skills, and property management systems usage.
- Ensured regulatory compliance by staying up-to-date on industry laws and guidelines related to property management and investment activities.
- Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on the property''s premises.
- Contributed to successful property management by coordinating maintenance requests, scheduling repairs, and following up on work orders.
- Managed move-in and move-out processes smoothly, minimizing stress for both tenants and property management staff.
- Enhanced tenant satisfaction by implementing efficient property management strategies.
- Leveraged local market knowledge to identify and secure new property management contracts, expanding the company''s portfolio of managed assets.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Streamlined property management processes to enhance efficiency, reducing administrative tasks and time spent on paperwork.
- Facilitated effective communication between residents and property management regarding security matters or concerns.
- Ensured compliance with industry standards and best practices in digital asset management, safeguarding valuable intellectual property within the organization.
- Coordinated maintenance requests from tenants with property management team, ensuring timely resolution of issues.
- Streamlined property management processes for increased efficiency and reduced operational costs.
- Supported management in achieving financial goals by maintaining accurate records of transactions and expenses related to the property.
- Implemented data-driven decision-making processes to optimize resource allocation and drive results in property management.
- Mentored new supervisors in implementing best practices for residential program management, contributing to overall organizational growth.
- Streamlined inventory management by maintaining accurate records of supplies, tools, and equipment used for residential services.
- Managed, scheduled and determined workload for Number-member property management team.
- Streamlined facilities management tasks for improved property upkeep and tenant experience.
- Prepared rental agreements and documentation for accurate, up-to date property management records.
- Assisted in the creation of leasing reports for management, allowing for better decision-making and improved property performance.
- Ensured compliance with federal, state, and local regulations pertaining to property management by staying current on relevant laws, codes, or ordinances that impacted the facilities under my purview.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Assisted in the preparation of monthly reports detailing occupancy rates, rent collections, and other key performance indicators relevant to property management operations.
- Assisted management with analyzing guest feedback data to identify areas needing improvement or enhancement within the property''s offerings or services.
- Mentored junior staff members on best practices in property claims management, fostering professional growth within the team environment.
- Participated in regular team meetings with fellow technicians and property management staff to discuss updates, troubleshoot problems, and share best practices for efficient operations.
- Established strong working relationships with key stakeholders to facilitate seamless communication and collaboration on property management issues.
- Streamlined communication between residents and property management, fostering positive relationships.
- Supported event management teams with crowd control measures during large gatherings or events held on the property.
- Worked closely with property management teams to address resident concerns proactively, fostering positive relationships between tenants and staff.
- Reduced property damage through thorough fire inspections and enforcement of safety regulations in commercial and residential buildings.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
- Maintained detailed records of work performed on each unit, providing an invaluable resource for future maintenance needs and overall property management.
- Facilitated smooth transitions of property ownership through diligent management of deed transfers and title searches.
- Trained new employees on company policies and procedures, ensuring consistency in property management practices throughout the team.
- Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
- Utilized various technology platforms for property searching, listing management, and virtual tours to ease client experience.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
- Participated in industry conferences and seminars to stay informed about the latest trends and best practices in property management.
- Promoted fair housing principles in all aspects of property management, ensuring equal access for prospective tenants regardless of background or disability status.
- Coordinated with property management team to schedule appointments for viewings or walkthroughs while minimizing disruption to current tenants'' lives.
- Utilized property management software effectively for accurate record-keeping of guest information, billing details, and reservation statuses.
Education
High School Diploma - General Studies
Portage Community Education Center
Portage, MI04.2022
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Dressing assistance
- First aid and safety
- Care plan management
- Mobility support
- Recording vital signs
- Client documentation
- Behavioral support
- Patient transportation
- Home safety assessments
- ADL support
- Wound care
- Schedule management
- Patient advocacy
- Ambulation assistance
- Progress documentation
- State Driver's license
- Nutrition management
- Chronic disease management
- Case management
- Patient education
- Safety procedures
- Emotional support
- Bedside care
- Pain management
- Infection control
- Crisis intervention
- State regulations
- Compassionate client care
- Clinical documentation and reporting
- Social interaction facilitation
- Decision-making
- Patient health assessments
- Disability support
Timeline
Home Health Aide
Private Practice
01.2020 - 12.2025
Residential Property Management
Cayto Management LLC
03.2017 - 08.2023
High School Diploma - General Studies
Portage Community Education Center