Kaitlyn Johnston

• worked in the athletic training department assisting the head athletic trainer with various tasks
• cleaned patient tables, tools, equipment
• performed massage (light tissue and deep tissue)
• performed cupping
• performed muscle scraping
• completed electrical muscle stimulation
• completed ultrasounds
• used massage gun on athletes
• provided coverage at various sporting events and scrimmages
• prepared water and ice for games and practices

• Assisted in developing sales strategies to enhance customer engagement.
• Supported sales team by organizing product information and promotional materials.
• Participated in training sessions to improve product knowledge and selling techniques.
• Engaged with customers to address inquiries and provide product recommendations.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Analyzed customers' running biomechanics to determine the proper footwear for their needs.
• Built relationships with customers and community to establish long-term business growth.
• Maintained general appearance of store, ensuring cleanliness and order.

• Assisted physical therapists in implementing treatment plans for patient rehabilitation.
• Monitored patient progress and reported findings to medical staff for adjustments.
• Maintained and organized therapy equipment, ensuring readiness for daily sessions.
• Educated patients on exercise techniques to enhance recovery outcomes.
• Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
• Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
• Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.

• Managed daily mail distribution across campus, ensuring timely delivery to departments and faculty.
• Operated mail processing equipment, maintaining accuracy in sorting and labeling outgoing and incoming mail.
• Coordinated with campus departments to resolve discrepancies in mail deliveries, enhancing communication efficiency.
• Trained new staff on mailroom procedures and safety protocols, fostering a collaborative work environment.
• Oversaw compliance with postal regulations, ensuring adherence to policies for all outgoing shipments.
• Maintained thorough records of incoming and outgoing shipments using company software programs accurately.

• Processed customer transactions efficiently at checkout, ensuring accurate cash handling and change distribution.
• Maintained a clean and organized workspace to enhance customer experience and operational efficiency.
• Assisted in training new cashiers on register operations and customer service best practices.
• Implemented strategies for managing high-volume customer flow during peak hours, improving overall service speed.
• Resolved customer inquiries and complaints effectively, enhancing satisfaction and loyalty through quality service.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.

Awards and Honors

• Cum laude
• Dean's List - 2020 Fall and Spring Semester, 2021 Fall and Spring Semester, 2023 Fall Semester

Extracurriculars

• Cross Country
• Track

Education

• major in Kinesiology
• minor in Psychology
• 3.6 GPA