Katja Pillath
Westmont
Summary
Experienced professional in corporate relocation with over two decades of experience. Skilled in managing complex projects for multinational companies. Expertise in coordinating all aspects of the relocation process, including logistics and vendor management. Dedicated to delivering exceptional service and exceeding client expectations. Valuable asset in the field of corporate relocation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Global Account Management
SIRVA
12.2012 - Current
- Build and maintain relationships with various clients based on revenue, scope, and size.
- Clients’ day to day contact and being knowledgeable on the details of the client mobility program.
- Identify solutions and resolve client challenges working with internal and external partners.
- Identify and outline best practices for clients as well as implementing them.
- Work collaboratively with various partners to ensure that all necessary teams understand the client delivery requirements and drive client profitability and revenue growth.
- Prepare and participate in client reviews.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Team Leader, International Assignment Services, GMS
SIRVA
12.2012 - 11.2014
- Onboard employees provide training ensuring effective role performance.
- Support manager in day-to-day operations.
- Provide Global Assignment Services to our Clients, their employees and families, including Compensation and Immigration.
- Directly manage the relocations of identified high profile employees.
- Monitor and manage the effective delivery service of third-party vendors.
- Maintain file count of approximately 50-80 active and ongoing files for various Clients and policy types.
Manager, International Assignment Services, GMS
Cartus/Primacy
12.2008 - 12.2013
- Day-to-day contact for various clients, based on scope and volume.
- Oversee a team of consultants, responsibilities included but not limited to development, training and performance.
Senior Assignment Consultant, GMS
Cartus/Primacy
04.2012 - 07.2012
- Assist with the implementation of new Clients, policies, procedures as well as mentoring and training team members.
- Single point of contact for assignees as well as multiple Clients.
- Maintain an active file count for multiple clients and policy types.
International Assignment Consultant, GMS
Cartus/Primacy
12.2008 - 03.2012
- Crucial point of communications for relocating employees and Clients.
- Provide ongoing support for the assignees and their families throughout their assignment.
- Manage all processes involved in the international assignment beginning with a full needs assessment and policy counseling based on the client’s policy and benefits.
- Maintain data and keep filing systems up to date.
- Manage ongoing file count of between 60 - 100 files.
Global Assignment Consultant, GMS
SIRVA
02.2005 - 11.2008
- Manage the global relocations for Clients with assignments to North America, South America, EMEA and APAC locations.
- Coordinate and manage vendors; provide policy counseling, manage payments.
- Participate in client/prospect visits and presentations. Manage Global Provider communication process between the service provider, the global assignee, and the client.
- Coordinate with internal departments/functions to ensure successful transferee experience.
- Manage special projects and provide ad hoc reports to the client or Client Services Director as requested.
Global Assignment Associate
SIRVA
02.2005 - 04.2005
- Assist eight Global Assignment Consultants with daily processes and responsibilities, such as entering invoices into the appropriate computer system.
- Answer incoming phone calls and e-mails from vendors.
Education
High School Degree -
Carl Zeiss Oberschule
01.1988
Hotel And Restaurant Management
Chamber of Industry And Commerce Berlin
Berlin, Germany Skills
- Skilled in Word, Excel, and PowerPoint
- Novus platform proficiency
- Proficient in navigating Atlas software
Certification
- Certificate in Hotel Management, Chamber of Industry and Commerce, Berlin, Germany, 1991
- GMS – Global Mobility Specialist Certification, 2006
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Manager, Global Account Management
SIRVA
12.2012 - Current
Team Leader, International Assignment Services, GMS
SIRVA
12.2012 - 11.2014
Senior Assignment Consultant, GMS
Cartus/Primacy
04.2012 - 07.2012
Manager, International Assignment Services, GMS
Cartus/Primacy
12.2008 - 12.2013
International Assignment Consultant, GMS
Cartus/Primacy
12.2008 - 03.2012
Global Assignment Consultant, GMS
SIRVA
02.2005 - 11.2008
Global Assignment Associate
SIRVA
02.2005 - 04.2005
High School Degree -
Carl Zeiss Oberschule
Hotel And Restaurant Management
Chamber of Industry And Commerce Berlin
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