Katie Sebestl

-Managed high call volumes while providing exceptional customer support and maintaining

professional composure.

-Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.

-Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.

-Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

-Established trust with patients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

-Investigated and resolved patient inquiries and complaints quickly.

-Maintained sterile environments for safe and effective sample collection, reducing contamination risks.

-Consistently followed protocol for proper disposal of biohazard waste materials, ensuring safety compliance.

-Implemented infection prevention measures while conducting venipuncture on diverse populations.

-Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.

-Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

-Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.

-Contributed to team success by training new phlebotomists on proper techniques and best practices.

-Completed proper sanitation and cleaning of equipment and work areas between patients.

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
-Confirmed appointments, communicated with clients, and updated client records.

-Answered phone promptly and directed incoming calls to correct offices.
-Kept reception area clean and neat to give visitors positive first impression.

-Enhanced accuracy of record-keeping with diligent maintenance of logs and records.