Katie Santana
Chicago,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Flex Customer Service
Saatva
02.2022 - Current
- Mentored new employees in company policies and effective communication techniques.
- Mentored new hires during onboarding process, ensuring their smooth transition into the company culture and expectations.
- Evaluated individual performance metrics, identifying areas for growth and providing tailored solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Ability to interact and work in person with our consumers and staff during scheduled shifts
- Ability to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Cashier
Ulta Beauty
10.2020 - 02.2022
- Responsible for providing exceptional guest service, assisting in training of new cashiers and cross-training other associates, keeping fixtures fully stocked with merchandise, efficient guest transactions, process returns and exchange and check-out procedures.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels and loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
Beauty Advisor
Ulta Beauty
05.2019 - 10.2020
- Responsible for providing an exceptional experience for all ULTA Beauty guests by engaging each guest to determine individual needs keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills
- Active listening
- Problem resolution
- Verbal communication
- Time management
Timeline
Flex Customer Service
Saatva
02.2022 - Current
Lead Cashier
Ulta Beauty
10.2020 - 02.2022
Beauty Advisor
Ulta Beauty
05.2019 - 10.2020