Katie Harriel
Bloomington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Claims Dispatch Associate
COUNTRY Financial
08.2016 - Current
- Coordinated auto appraiser schedules for optimal coverage of daily workload
- Served as the primary point of contact for all auto claims dispatch-related inquiries
- Import and assign out auto supplements
- Aid appraiser managers for each appraiser unit as needed with claim reassigns, schedule changes, and assigning to independent appraisers.
- Assist material damage unit as needed with updating direct repair shop rates and user systems.
Glass Coordinator
Country Financial
01.2026 - 05.2026
- Temporary position as glass coordinator
- Evaluated and processed claims efficiently, ensuring compliance with company policies and state regulations.
- Collaborated with cross-functional teams and vendors to resolve disputes, enhancing customer satisfaction and claims resolution timelines.
- Issued client reimbursements
- Monitored and responded to emails, phone calls, and teams messages for clients, agents and vendors
Life/Health Billing Specialist
COUNTRY Financial
07.2006 - 08.2016
- Processed and reconciled Automatic Monthly Payment billing accounts for accuracy and compliance with company policies.
- Managed customer and agent inquiries related to billing discrepancies and account changes, providing timely resolutions.
- Prepared and maintained department balancing and transmission tasks and reports for accuracy, using technical knowledge of the policy administration and billing systems
- Answer complex billing, cash payment and application questions from internal and external customers
- Gained expert knowledge of the set up and maintence of payment plans AMP, CBP and Life/Health on BCMS
Member Service Representative
IAACU
08.2003 - 07.2006
- Provided exceptional member support through effective communication and problem resolution.
- Processed account transactions accurately, ensuring compliance with policies and procedures.
- Collaborated with team members to streamline operations and improve service delivery efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
PCLA -
American Education Institute
06-2020
CCLA -
American Education Institute
05-2018
Skills
- Strong organizational skills
- Record keeping
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
Glass Coordinator
Country Financial
01.2026 - 05.2026
Claims Dispatch Associate
COUNTRY Financial
08.2016 - Current
Life/Health Billing Specialist
COUNTRY Financial
07.2006 - 08.2016
Member Service Representative
IAACU
08.2003 - 07.2006
PCLA -
American Education Institute
CCLA -
American Education Institute