Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hancock

Peoria

Summary

Customer first attitude with great communication with coworkers and customers alike. Experience with working with all age groups, including children and the elderly in a professional capacity. Dependable and willing to get the job done, even if it may not be easy or straightforward.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, beverages, exactly to their taste.


Cook/Clerk/Cook Shift Leader

Rocky Mountain Chocolate Factory Inc.
07.2021 - Current


  • Increased customer satisfaction by providing personalized chocolate recommendations based on individual preferences.
  • Boosted repeat business by delivering memorable experiences for chocolate lovers through attentive service and engaging interactions.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained well-stocked stations with supplies and product for maximum productivity.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Education

Associate of Arts -

Illinois Central College
East Peoria, IL
05-2025

High School Diploma -

Richwoods High School
Peoria, IL
05-2022

Skills

  • Problem-solving
  • Team player
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Opening and closing duties
  • Key-holder
  • Exceptional customer service
  • Verbal and written communication

Timeline

Barista

Starbucks
08.2024 - Current

Cook/Clerk/Cook Shift Leader

Rocky Mountain Chocolate Factory Inc.
07.2021 - Current

Associate of Arts -

Illinois Central College

High School Diploma -

Richwoods High School

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Katie Hancock