Katie Glosa
Chicago
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Executive
UPS
07.2018 - Current
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Coordinator & Media Trainer
Exclusive PR
01.2018 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Worked as a Media Trainer on multiple video shoots, including: aldermanic campaigns and the City of Aurora.
Production Assistant
City Of Chicago
06.2006 - 05.2011
- Reduced production errors through close attention to detail and thorough quality control checks.
- Assisted on set with teleprompter, floor directing, and running scripts.
Production Assistant
Trio Video
01.2005 - 02.2011
- Reduced production errors through close attention to detail and thorough quality control checks.
- Ran teleprompter, ran scripts, set-up gear and assisted on any other items on set.
- Worked with Intersport, Kurtis Productions, Chicago Fire, and the Golf Channel.
Education
Bachelor of Arts - Television
Columbia College Chicago
Chicago, IL05.2005
Skills
- Issue Escalation
- Customer Needs Assessment
- Payment Management
- Account Management
Timeline
Customer Service Executive
UPS
07.2018 - Current
Sales Coordinator & Media Trainer
Exclusive PR
01.2018 - Current
Production Assistant
City Of Chicago
06.2006 - 05.2011
Production Assistant
Trio Video
01.2005 - 02.2011
Bachelor of Arts - Television
Columbia College Chicago
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