KATIE FRAZIER
Oswego
Summary
Dynamic and strategic leader with over 25 years of experience in field and corporate retail, as well as the health and wellness sectors. Recognized for building high-performing teams that excel in a culture of empowerment, innovation, and enjoyment. A proven advocate for change, consistently driving process improvements while fostering an inclusive environment that encourages collaboration and growth. Committed to unlocking the full potential of individuals and teams to achieve exceptional results.
Overview
18
18
years of professional experience
Work History
Senior Vice President, Operations
[solidcore]
07.2023 - Current
- Lead operational strategy to enhance efficiency across multiple departments including field studio teams, client experience, facilities, core operations, training and new studio development.
- Develop key performance indicators to measure and improve operational effectiveness.
- Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
- Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success.
- Manage large-scale projects from conception through execution, delivering results on time and within budget parameters.
Vice President of Retail Operations
Cresco Labs
04.2022 - 07.2023
- Coordinated meetings and logistics for national sales meetings and align on priorities and centralized approach.
- Built relationships with customers and community to establish long-term business growth and responding to customer needs through customer care team.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Oversee store opening process from beginning to end.
- Create, build, and lead loss prevention team and company strategy around cost savings and employee and customer safety.
- Develop and lead all store communication and national training initiatives.
Senior Director of Operations
Ulta Beauty
07.2007 - 04.2022
- Held various roles from District Manager, Director Store Development and Sr. Director Store Operations.
- Focus on reducing shrink and controlling expenses with year over year improvement.
- Supervised top performing region of 35+ locations to enforce high-quality standards, drive sales and inspire both customer and employee engagement.
- Hired, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Strategized and lead all core store operations and workload while being the liaison between corporate and field teams.
- Formed collaborative partnerships and worked cross functionally with marketing, finance, construction, supply chain, real estate, board members and region teams to drive store development and successfully open 100+ stores a year and over 200 remodels/relocations a year.
Education
Associate of Arts - Psychology
Kirkwood Community College
Cedar Rapids, IASkills
- Tactical and strategic business planning
- Assess and develop top talent
- Leader/speaker of diversity, equity and inclusion initiatives
- Board member of non profit experience
- Shrink reduction
- Retail operations expertise
- Organizational structuring
- Operational efficiency
- Revenue growth
- Store appearance
- Team collaboration
Affiliations
Board Member Mutual Ground Inc.
Timeline
Senior Vice President, Operations
[solidcore]
07.2023 - Current
Vice President of Retail Operations
Cresco Labs
04.2022 - 07.2023
Senior Director of Operations
Ulta Beauty
07.2007 - 04.2022
Associate of Arts - Psychology
Kirkwood Community College