Katie Alexander
Ashmore
Summary
Highly -motivated, team-oriented and compassionate with [5] years of direct experience. Highlymotivated, team-oriented, Dedicated to dental assisting, my team, doctor and patients.Seasoned dental assistant professional who maintains composure and focus even in the most difficult and stressful circumstances. Compassionate and quick learing to new techniques and procedures in chair side dentistry, routine restorations and intra- oral techniques. Organized and detail-oriented in instructing patients on proper dental hygiene techniques to maintain optimal oral health. Certified Dental Assistant experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management. Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability. Friendly dental assistant with several years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff. Certified Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice.
Overview
19
19
years of professional experience
Work History
Family Support Specialist
One Hope United
Charleston
06.2019 - Current
- Conducted home visits to assess family dynamics and needs.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained confidentiality through stringent handling of charts and data.
- Provided crisis intervention services when necessary.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
- Monitored compliance with court orders or other requirements.
- Assisted with the development of parenting skills and strategies for families.
- Collaborated with community partners to ensure families received adequate resources.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Encouraged families to participate in recreational activities that promote bonding.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Maintained detailed records of client interactions, progress, and outcomes.
Deputy Clerk
Coles County Clerks
Chareston
08.2016 - 08.2017
- Felony Clerk and Disposition Recorder in court
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Responded to inquiries from citizens regarding city services or regulations.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Customer Service Representative
Prairie State Bank and Trust
Mattoon
09.2014 - 08.2016
- Greeted customers entering the branch to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of their accounts
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Recommended, selected and helped locate and obtain products based on customer requests
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of stock room and production floor
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships customers
- Helped drive sales goals and achieve monthly quotas
Dental Assistant
Sarah Bush Lincoln Health
Charleston
07.2013 - 08.2014
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods
- Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility
- Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection
- Developed open rapport with patients, encouraging them to share questions and concerns
- Laid out dental instruments and equipment before procedures.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Exposed dental diagnostic x-rays.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Dental Assistant
Dr M. Katherine Weber D.M.D
Charleston
04.2008 - 06.2013
- Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility
- Advised and educated patients regarding diet, hygiene and effective oral disease prevention methods
- Monitored patients' condition and progress and assisted in treatments as necessary
- Delivered services to patients daily in office such as temporizing patients after procedures, and educating patients on current treatment being given
- Assisted in all surgical procedures and treatment
- Such as fillings amalgam and composite, crown and bridge, implant restorations, crown inserts, veneer seats, Lazer whitening, partial and denture impressions and insertions
- Developed open rapport with patients, encouraging them to share questions and concerns
- Educated patients on proper oral care and pre and post-op procedures
- Effectively and properly led teams of junior level assistants in caring for patients to ensure quality care
- Continuously maintained proper safety and took precautionary measures to sterilize all treatment rooms and non-disposable equipment
- Checked next day's charts to be prepared for patients
- Responsible for opening the office and preparing for arrival of staff and patients such as, printing route sheet, schedules, running sterile, autoclave, and making sure rooms are patient ready
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Laid out dental instruments and equipment before procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Sterilized instruments according to established guidelines and protocols.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Took medical and dental history and recorded vital signs of patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Conducted routine maintenance of equipment used in dentistry operations.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Cosmetologist
W Lincoln Charleston
Charleston
08.2006 - 01.2008
- Licensed in performing such services as Haircuts, coloring, manicures, pedicures, and facials
- Responsible for salon cleaning and client reminder calls
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products
- Escorted guests to and from treatment rooms
- Cleaned, maintained and sterilized tools
- Completed safety training and certifications
- Assessed customer needs and gave advice about hair style and color options
- Sold and promoted hair care products and cosmetics
- Updated customer information records to track services provided
- Educated clients about products and self-maintenance for healthy hair
- Counted and documented opening and closing cash amounts daily
- Resolved guest complaints in a timely, efficient manner
- Reviewed weekly inventory charts and recorded facility needs
- Distributed business cards outside of the salon to generate new business
- Permed, relaxed and bleached hair
- Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes
- Established a strong relationship with client base to generate long term business
Education
Cosmetology -
Parkland College
01.2009
Lake Land College
Mattoon, IL01.2008
Skills
- Advanced communication skills
- Total quality improvement
- Highly motivated self-starter
- Keen motor skills
- Strong leader
- Observant
- Outstanding client retention
- Humane and respectful
- Conflict resolution ability
- Strong interpersonal skills
- Compassionate professional
- Dedicated to excellence
- Good clinical judgment
- Reliable
- Hard Working and energetic
- Self-awareness
- Individualized service planning
- Family dynamics
- Public health
Authorized To Work
US for any employer
Timeline
Family Support Specialist
One Hope United
06.2019 - Current
Deputy Clerk
Coles County Clerks
08.2016 - 08.2017
Customer Service Representative
Prairie State Bank and Trust
09.2014 - 08.2016
Dental Assistant
Sarah Bush Lincoln Health
07.2013 - 08.2014
Dental Assistant
Dr M. Katherine Weber D.M.D
04.2008 - 06.2013
Cosmetologist
W Lincoln Charleston
08.2006 - 01.2008
Cosmetology -
Parkland College
Lake Land College
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