Katia Woodall
Park Ridge
Overview
11
11
years of professional experience
Work History
Sr Mgr Digital Knowledge Mgmt. and Ops Improvement
Digital UScellular
11.2023 - Current
- Support the development and execution of the Digital strategic vision, portfolio, product roadmaps, business cases and funding requests by analyzing and executing against opportunities to improve the CX, revenue and profit, and strategic business goal.
- Lead cross functional knowledge development, articulation and evolution of play books, workflows, process improvements, quality improvements and more.
- Lead process improvements for digital through partnership with stakeholders across Marketing, Finance, IT and Engineering.
- Drive the execution of enhancements as part of release schedule, and analysis of benefits
Sr. Manager Frontline Planning and Readiness
COSI UScellular
01.2021 - Current
- Responsible for the COSI portfolio management of frontline planning activities, development, and delivery of frontline readiness activities for consumer operations and strategic initiatives
- Ensures that appropriate frontline capacity, impact planning assessments, and readiness solutions are completed and communicated to Senior Leaders to inform decisions about initiative deliveries.
Sr. Digital Go-To Market Mgr
Digital UScellular
07.2022 - 11.2023
- Drive the planning and execution of DIgital promotions and deployments in alignment with roadmaps and strategic initiatives to drive channel performance.
- Provide leadership and focus on strengthen the digital relationship with all the Line of Business and different Marketing areas to strength Digital choice in our ecosystem
- Drive to define our go-to market strategies across products and channels
- Cultivate collaboration among cross-functional teams Marketing, B2B, Legal, IT.
- Develop and oversee Digital intake process for Go-To Market
- Drive process efficiency within Digital and across Marketing
Sr. Mgr Digital Content & Merchandising
Digital UScellular
09.2021 - 06.2022
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Operations Design and Integration Manager II
MCSO UScellular
03.2020 - 01.2021
- Responsible for ensuring projects are comprehensively delivered through operational activities and processes that help sales and services partners work effectively, efficiently, and in support of business strategies and objectives
- Responsible for project management, functional operations design, change management services, and leadership representing the frontline channels.
Operations Design and Integration Manager I
MCSO UScellular
10.2018 - 03.2020
- Responsible for ensuring projects are comprehensively delivered through operational activities and processes that help sales and services partners work effectively, efficiently, and in support of business strategies and objectives
- Responsible for project management, functional operations design, change management services, and leadership representing the frontline channels.
Performance Management Consultant
MCSO UScellular
01.2015 - 01.2018
- Responsible for maximizing performance by utilizing fundamental data analysis to collaborate with Channel leadership to optimize the channel performance
- Consultant of Channel Leadership to identify and address critical issues in operations, key performance indicators, execution of customer engagement, and processes and behaviors necessary to achieve expected business results.
External Support Manager
CARE UScellular
01.2013 - 01.2015
- Responsible for leading the Prepaid Customer Service Vendor team composed of 30 leaders and 500–600 associates who served U.S
- Cellular customers and associates
- Accountable for increasing revenue, achieving operational goals, and driving customer engagement.
Education
Executive Technique Program -
The Executive Technique Center - Chicago
07.2021
Leadership Program -
Hispanic Alliance for Career Enhancement
01.2019
Master of Business Administration -
Oklahoma State University
01.2008
Bachelor of Science in B.A. Finance -
Oklahoma State University
01.2006
Skills
- Customer Experience
- Leadership
- Change Management
- Analytical
- Project Management
- Action Oriented
- Adaptable
- Quick Learner
- Collaborative
Timeline
Sr Mgr Digital Knowledge Mgmt. and Ops Improvement
Digital UScellular
11.2023 - Current
Sr. Digital Go-To Market Mgr
Digital UScellular
07.2022 - 11.2023
Sr. Mgr Digital Content & Merchandising
Digital UScellular
09.2021 - 06.2022
Sr. Manager Frontline Planning and Readiness
COSI UScellular
01.2021 - Current
Operations Design and Integration Manager II
MCSO UScellular
03.2020 - 01.2021
Operations Design and Integration Manager I
MCSO UScellular
10.2018 - 03.2020
Performance Management Consultant
MCSO UScellular
01.2015 - 01.2018
External Support Manager
CARE UScellular
01.2013 - 01.2015
Executive Technique Program -
The Executive Technique Center - Chicago
Leadership Program -
Hispanic Alliance for Career Enhancement
Master of Business Administration -
Oklahoma State University
Bachelor of Science in B.A. Finance -
Oklahoma State University
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