Kati Gee
Aurora
Summary
Excellent initiative and project management skills developed over the course of my degree and experience in the workforce. Ready to use organizational skills to help support my team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
Lineco
10.2020 - Current
Intake Coordinator
Total Spectrum
06.2020 - 08.2020
- Manages registration process for patients and clients
- Gather patient records, document medical history, and obtain insurance information from the patient
- Filter through information from multiple departments and continue to provide communication, updates, and concerns to new clients
- Establish strong relationships with all new clients and provide outstanding customer service
Clinical Interaction Specialist
Confidential
06.2012 - 02.2020
- Achieved client confidence and protected operations by keeping information confidential
- Developed customized care plans, working with various insurance companies and meet individual needs
- Managed quality assurance through underwriting and interviewing applicants
- Responded to applicant requests via telephone and email and effectively answered questions and inquiries
- Copied, logged and scanned supporting documentation and placed all information in client files
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values
Customer Service Representative
Ulta Beauty Supplies
06.2011 - 06.2012
- Attending to customer needs, completing transactions, and maintaining a clean environment
- Responsible with product displays and inventory
- Developed a knowledge for many products
- Developed sales skills
Receptionist
Eden Supportive Living
08.2010 - 06.2011
- Kept reception area clean and neat to give visitors positive first impression
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy residents
- Answered telephone calls to field inquiries from residents, family members and various other callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Certified Nursing Assistant
McCauley Manor
08.2009 - 08.2010
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Education
Associate of Science - Psychology
Waubonsee Community College
Sugar Grove, ILHigh School Diploma - undefined
West Aurora High School
Aurora, IL05.2009
Skills
- Clinical Safety
- Clinical Process Knowledge
- Clinical Trials And Research
- Microsoft Outlook
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Windows
- Microsoft Teams
- Adobe Reader
- Claims Interpretation
- Insurance Benefits Knowledge
Certification
Certified Nursing Assistant
Timeline
Member Service Representative
Lineco
10.2020 - Current
Intake Coordinator
Total Spectrum
06.2020 - 08.2020
Clinical Interaction Specialist
Confidential
06.2012 - 02.2020
Customer Service Representative
Ulta Beauty Supplies
06.2011 - 06.2012
Receptionist
Eden Supportive Living
08.2010 - 06.2011
Certified Nursing Assistant
McCauley Manor
08.2009 - 08.2010
Associate of Science - Psychology
Waubonsee Community College
High School Diploma - undefined
West Aurora High School
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