Kathy Tsiolis
Oak Lawn
Summary
Adept at managing high-volume transactions and ensuring customer satisfaction, I leveraged attention to detail and professionalism at TCF National Bank. Skilled in money handling and data entry, I also excelled in creating welcoming environments and streamlining processes at Jedis Garden Restaurant, driving efficiency and fostering loyalty among guests.
Overview
17
17
years of professional experience
Work History
Bank Teller
TCF National Bank
08.2012 - 06.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Manager/Hostess
Jedis Garden Restuarant
01.1997 - 06.2010
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Certificate Medical Billing -
The Career Academy School of Health Technicians
Chicago, IL12-2001
High School Diploma -
Amos Alonzo Stagg High School
Park Hills, IL05-1996
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Data entry efficiency
Languages
Greek
Native or Bilingual
Timeline
Bank Teller
TCF National Bank
08.2012 - 06.2014
Manager/Hostess
Jedis Garden Restuarant
01.1997 - 06.2010
Certificate Medical Billing -
The Career Academy School of Health Technicians
High School Diploma -
Amos Alonzo Stagg High School
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