Kathy Sanchez
Batavia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
OSG USA
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leader
Aramark
08.2023 - Current
- Assessed team performance against established goals and objectives.
- Analyzed data to make decisions related to personnel management.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Receptionist
West Chicago Dentel Center
03.2019 - 12.2022
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Costumer Service Representative
The Swim
02.2017 - 01.2019
- Resolved customer service issues in a timely manner while providing excellent customer service.
- Provided outstanding customer service at all time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
GED -
West Chicago Community High School
06-2014
Skills
- Data Entry
- Document Scanning
- Accuracy and Precision
- Work independently
- Team player attitude
- Strong Vocabulary
- Organizational Skills
- Multitasking
- Bilingual Spanish/English
- Attention to Detail
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Customer Service Representative
OSG USA
06.2024 - Current
Leader
Aramark
08.2023 - Current
Receptionist
West Chicago Dentel Center
03.2019 - 12.2022
Costumer Service Representative
The Swim
02.2017 - 01.2019
GED -
West Chicago Community High School
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