Kathy Cardenas
Chicago
Summary
Versatile and dynamic professional with a proven track record at Envoy Airlines, adept in baggage management and enhancing customer satisfaction. Excels in organization skills and workplace safety, significantly improving operational efficiency. Demonstrates strong teamwork and an upbeat attitude, contributing to a positive work environment and consistent achievement of company goals.
Overview
27
27
years of professional experience
Work History
Fleet Service Agent
Envoy Airlines
09.2023 - Current
- Operated various airport vehicles including belt loaders and tractors gas or electrical.
- Efficiently loaded and unloaded baggage from aircraft in accordance with safety regulations.
- Experienced in operating the airline computer systems to update flight information.
- Communicated effectively with passengers, ramp supervisors and other airport personnel.
Grocery Shopper
Jewels Osco
11.2020 - 05.2022
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Receptionist
American Family Insurance
03.2019 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
Store Team Member
Target
08.2016 - 02.2019
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Developed strong relationships with regular customers which increased return visits.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Trained new team members, ensuring they were well-prepared for their roles.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Air Freight Coordinator
United Airlines
11.1997 - 08.2003
- Ensured compliance with international regulations by verifying export documents and maintaining accurate records of shipments.
- Implemented safety procedures in line with industry standards and best practices, reducing risks associated with handling hazardous materials during transportation.
- Managed claims processes for damaged or lost goods, securing compensation where necessary and minimizing financial losses for the company.
- Developed and maintained standard operating procedures for the airfreight department, ensuring consistent adherence to best practices across all team members.
- Requested freight container capacities, packing dimensions and weights.
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Education
High School Diploma -
Steinmetz HighSchool
Chicago, IL06-2004
Skills
- Strong teamwork
- Organization skills
- Telephone skills
- Workplace safety
- Safety awareness
- Data inputting
- Upbeat and outgoing attitude
- Baggage management
- Airline regulations
- Flexible hours
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Fleet Service Agent
Envoy Airlines
09.2023 - Current
Grocery Shopper
Jewels Osco
11.2020 - 05.2022
Receptionist
American Family Insurance
03.2019 - 06.2019
Store Team Member
Target
08.2016 - 02.2019
Air Freight Coordinator
United Airlines
11.1997 - 08.2003
High School Diploma -
Steinmetz HighSchool
Similar Profiles
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Alan ChajonAlan Chajon
Ramp Agent at Envoy AirlinesRamp Agent at Envoy Airlines
Chya KacirChya Kacir
Flight Attendant at Envoy AirlinesFlight Attendant at Envoy Airlines